Enterprise Customer Success Manager

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Donorbox

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

💼 Consulting

📣 Marketing

🤝 Non-profit

Consulting • Marketing • Non-profit

Donorbox is a powerful fundraising platform designed to help organizations reach their fundraising goals by maximizing donations and enhancing donor management. The platform offers a range of tools including donation forms, crowdfunding, peer-to-peer campaigns, and membership management, all of which are integrated with advanced CRM features and powered by AI to streamline fundraising efforts. Donorbox supports both online and on-location fundraising, encourages quick and secure donations with its UltraSwift™ checkout, and provides detailed analytics and insights to optimize donor engagement. Trusted by over 80,000 organizations worldwide, Donorbox aims to boost donations and retain donors effectively, making it a leading choice for nonprofit fundraising initiatives.

📋 Description

• Manage and retain Tier 1 and strategic accounts and build long-term relationships to ensure client satisfaction • Develop strong relationships with top clients, understanding their mission, market position, and fundraising goals • Advocate for and optimize the product to increase client revenue and utilization • Provide insights and best practices on implementation, UX, and marketing to clients • Develop systems to manage a large number of accounts proactively and efficiently • Use business judgment to prioritize accounts and allocate resources efficiently • Use data analysis to develop and implement strategies to optimize revenue • Make recommendations to help clients fundraise more effectively • Provide support via email, phone, and video conference to resolve client issues and answer questions • Collaborate with team members to resolve issues and ensure high-quality service • Communicate with managers and executives to build efficient processes and workflows • Record and track all customer interactions in HubSpot

🎯 Requirements

• 3+ years of experience serving a nonprofit as a volunteer, board member, or employee • 5+ years of experience as a Customer Success Manager in a B2B SaaS business model • Proven experience in account management, sales, customer success, or support roles • Competency in a CRM required; ClientSuccess/HubSpot preferable • Comfort with data analysis, spreadsheets, and CRMs such as ClientSuccess, HubSpot, and Salesforce • Ability to learn and use various systems to understand client needs • Excellent written and verbal communication skills • Ability to work independently with strong organizational skills and attention to detail • Compassion and empathy toward nonprofits and understanding of their challenges • Bachelor's degree in a related field • Experience developing strategic account plans for risk mitigation and client retention • Direct professional experience working with nonprofit organizations • Fluency in spoken and written English and French • Must be eligible to work in the United States; employer participates in E-Verify for newly hired U.S. employees

🏖️ Benefits

• Fully remote work from the comfort of your home • Generous time off policy of 21 days (birthday included 🎉), 8 designated/floating holidays, 2 paid volunteer days, and 5+ sick days (dependent on state) • Employer-sponsored health insurance plan through TriNet, including medical (United Healthcare), dental, vision, and life • 401(k) retirement plan via TriNet's partner, Empower, with an employer match of up to 4% • Reimbursement package for home office expenses and professional development, up to $1.5k • Eligibility for employee equity plan (stock options) • Wellness program with fitness and mindfulness classes • Love your work and our mission of serving nonprofits!