Event Operations Manager

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Donorbox

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

🤝 Non-profit

🤲 Charity

🤖 Artificial Intelligence

Non-profit • Charity • Artificial Intelligence

Donorbox is a powerful fundraising platform designed to help organizations reach their fundraising goals by maximizing donations and enhancing donor management. The platform offers a range of tools including donation forms, crowdfunding, peer-to-peer campaigns, and membership management, all of which are integrated with advanced CRM features and powered by AI to streamline fundraising efforts. Donorbox supports both online and on-location fundraising, encourages quick and secure donations with its UltraSwift™ checkout, and provides detailed analytics and insights to optimize donor engagement. Trusted by over 80,000 organizations worldwide, Donorbox aims to boost donations and retain donors effectively, making it a leading choice for nonprofit fundraising initiatives.

📋 Description

• Own end-to-end logistics coordination for in-person events, including industry conferences, sponsored events, networking and community events, Donorbox-hosted events, and internal company events • Manage exhibitor registrations, sponsorship deliverables, vendor timelines, event deadlines, and conference logistics for domestic and international events • Coordinate freight shipping, drayage, advance warehouse receiving, bill of lading documentation, booth installation and dismantle logistics, and on-site issue resolution • Manage event vendors and conference services including I&D vendors, exhibitor-appointed contractors (EACs), AV, internet, furnishings, and show services • Track and manage event inventory (booth assets, signage, literature, swag) and print production to ensure accurate shipment, storage, reuse, and replenishment • Create logistics documents, shipping trackers, event timelines, budgets, and staff preparation materials • Empower staff to show up fully prepared by leading pre-event prep sessions with key info and facilitating travel & accommodations • Track and maintain event budgets from initial forecasting to actuals reporting, working closely with Finance and Executive team • Partner with Creative to request, produce, and submit sponsor assets, including print collateral, digital ads, swag, booth branding, and more • Drive brand awareness and customer acquisition for Donorbox through strategic participation in events • Understand our fundraising software, target audience, and ICPs to make informed decisions on which events to get involved in, how to connect with attendees, competitive landscape & prospecting opportunities, and how to position the brand most effectively • Come up with creative, data-backed attendee experience and engagement concepts, sponsorship opportunity recommendations, and brand representation ideas that attract visitors, spark conversations, and keep Donorbox top of mind post-event • Collaborate cross-functionally with Marketing, Creative, Partnerships, Sales, and Operations teams to support event goals and company initiatives • Report on post-event ROI, results, and insights using surveys, dashboards, and CRM data, partnering with RevOps, Accounting, and Data teams as needed • Develop and improve event SOPs, systems, and operational processes to support a growing event program and growing team

🎯 Requirements

• Bachelor’s degree or equivalent experience • 4+ years of experience in event coordination, conference & tradeshow operations, field marketing, experiential marketing, or a related role • Hands-on experience managing conference logistics, including freight coordination, drayage, exhibitor services, vendor management, shipping timelines, and on-site execution • Strong understanding of conference operations and event production workflows • Ability to independently manage multiple projects and event timelines simultaneously • Exceptional organizational, communication, and problem-solving skills • Comfortable troubleshooting operational challenges in fast-paced environments • Tech-savvy, comfortable with using project management, CRM, and data analysis tools to plan and measure results • Experience supporting event marketing initiatives, sponsorships, hosted events, and event reporting is strongly preferred • Experience in the tech industry (B2B SaaS in particular) or nonprofit industry is a plus • A proactive, resourceful, “roll up your sleeves” mindset

🏖️ Benefits

• Fully remote work from the comfort of your home • Generous time off policy of 21 days (birthday included 🎉), 8 designated/floating holidays, 2 paid volunteer days, and 5+ sick days (dependent on state) • Employer-sponsored health insurance plan through TriNet, including medical (United Healthcare), dental, vision, and life • 401(k) retirement plan via TriNet's partner, Empower, with an employer match of up to 4% • Reimbursement package for home office expenses and professional development, up to $1.5k • Eligibility for employee equity plan (stock options) • Wellness program with fitness and mindfulness classes • Love your work and our mission of serving nonprofits!