Bilingual Collections Counselor I

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🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $18 - $19 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛋️ Counselor

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Dovenmuehle

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Dovenmuehle is

📋 Description

• Answer high volume of inbound calls from and/or generate high volume of outbound calls to delinquent borrowers. • Resolve delinquent accounts by demanding and collecting the full amount due, establish a solid plan with the borrower to bring the loan current, or proceed with hardship assistance as appropriate. • Counsel borrowers on options for meeting their payment obligations, explain terms, and arrange repayment plans based on department procedures. • Discuss financial status, review monthly income and expenses, and determine reason for non-payment. • Offer Loss Mitigation assistance, and if appropriate, explain options and processes in detail. • Demonstrate accurate knowledge and strict application of federal regulations and collection laws (FDCPA). • Follow all company and department policies and procedures. • Utilize proper protocols, for borrowers, clients, state, and federal regulations, as well as best practices. • Maintain and document mortgage collection systems and databases with all activities and communications. • Process mortgage loan payments in accordance with established guidelines. • Consistently meet or exceed monthly goals. • Reconcile accounts with misapplied payments. • Successfully complete annual regulatory compliance training. • Performs other related duties as assigned.

🎯 Requirements

• High School diploma or equivalent • Solid PC skills: Microsoft applications and loan servicing platforms • Analytical and problem-solving skills and attention to detail • Communication skills with demonstrated ability to always interact in a positive and professional manner with all levels of both internal and external audiences. • Ability to negotiate with others and demonstrate assertiveness and empathy when necessary to obtain favorable resolutions. • Ability to understand and explain financial matters, details of modifications, and foreclosures in terms affected audiences understand. • Bilingual in Spanish - must pass bilingual certification.

🏖️ Benefits

• Medical, Dental, Vision, Wellness, Flexible Spending Account, and Employee Assistance Program and more. • Employer paid Life Insurance, Short Term Disability, and Long-Term Disability. • 401 (K) Plan with company match • Paid Vacation, Sick, Personal and Holidays