Collection Counselor

Job not on LinkedIn

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $18 - $19 / hour

⏰ Full Time

🟢 Junior

🛋️ Counselor

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Dovenmuehle

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Dovenmuehle is

📋 Description

• Answer a high volume of inbound calls from and/or generate a high volume of outbound calls to delinquent borrowers • Resolve delinquent accounts by collecting the full amount due, establishing plans to bring loans current, or proceeding with hardship assistance as appropriate • Counsel borrowers on payment-obligation options, explain terms, and arrange repayment plans • Discuss financial status, review monthly income and expenses, and determine reasons for non-payment • Offer Loss Mitigation assistance and explain options and processes • Apply federal regulations and collection laws, including FDCPA • Follow company and department policies and procedures • Maintain and document mortgage collection systems and databases with activities and communications • Process mortgage loan payments according to established guidelines • Meet or exceed monthly goals • Complete annual regulatory compliance training • Perform additional duties as assigned

🎯 Requirements

• High School diploma or equivalent • Solid PC skills: Microsoft applications and loan servicing platforms • 1-2 years collection experience/customer service experience • Analytical and problem-solving skills and attention to detail • Effective communication skills with demonstrated ability to always interact in a positive and professional manner with all levels of both internal and external audiences • Ability to negotiate with others and demonstrate assertiveness and empathy when necessary to obtain favorable resolutions • Ability to understand and explain financial matters, details of modifications, and foreclosures in terms affected audiences understand • Knowledge of loan servicing software/systems (preferred) • Collection experience (preferred) • Call center experience (preferred) • Bilingual in Spanish - must pass bilingual certification (preferred)

🏖️ Benefits

• Medical, Dental, Vision, Wellness, Flexible Spending Account, and Employee Assistance Program and more • Employer paid Life Insurance, Short Term Disability, and Long-Term Disability • 401 (K) Plan with company match • Paid Vacation, Sick, Personal and Holidays