HELOC Phone Representative I

Job not on LinkedIn

🔥 0 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $20 - $21 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Dovenmuehle

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Dovenmuehle is

📋 Description

• Answer inbound calls from borrowers, third parties, and clients • Answer questions and perform loan maintenance requests • Handle complex inquiries concerning all aspects of loan servicing • Handle escalated issues from junior staff • Refer inquiries and research requests to applicable departments or staff members • Verify and change account information • Process and forward documentation requests to internal departments • Submit requests to initiate, correct, or resolve issues • Prepare and send account information and correspondence to borrowers, clients, and third parties • Document all activity accurately in appropriate databases • Represent Private Label clients using organizational names accurately • Communicate with borrowers and authorized third parties clearly, empathetically, professionally, and knowledgeably • Escalate issues through applicable channels • Attend meetings and participate in projects • Complete mandatory, department-specific, and annual regulatory compliance training • Perform other related duties as assigned

🎯 Requirements

• High School Diploma or equivalent required • Effective verbal and written communication skills • Ability to collaborate with various constituents • Excellent organizational and time management skills • Comfortable working in either an on-site office setting or a quiet, designated work-from-home space • Ability to remain stationary and/or move about the organization or remote office • Ability to frequently stand or walk, sit, type, write, handle, feel, and reach • Ability to occasionally climb, balance, stoop, kneel, crouch, or lift/move up to 25 lbs • Ability to operate computers, calculators, copy machines, printers, phones, and other office equipment • Customer service experience preferred • Mortgage industry experience preferred • Knowledge of loan processing systems preferred

🏖️ Benefits

• Overtime as required • Work-from-home option in a quiet, designated space • Reasonable accommodations for qualified disabilities • Mandatory and department-specific training • Annual regulatory compliance training