Dovetail
51 - 200 employees
Founded 2017
☁️ SaaS
🤖 Artificial Intelligence
🤝 B2B
💰 $63M Series A - Dovetail on 2022-01
SaaS • Artificial Intelligence • B2B
Dovetail is a SaaS platform that centralizes customer feedback and uses AI to analyze calls, tickets, surveys, interviews, and reviews into searchable insights, dashboards, reports and automated workflows. It provides AI-powered features — including classification, chat-based querying, document generation, dashboards, and agents — to help product, CX, and research teams turn feedback into prioritized work, roadmaps, and measurable business impact. Dovetail targets B2B and enterprise customers and emphasizes integrations, security and compliance (SOC 2, ISO 27001, HIPAA, GDPR) to support large organizations.
Customer Success Manager – Mid-market
Job not on LinkedIn
🔥 0 minutes ago
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Dovetail
51 - 200 employees
Founded 2017
☁️ SaaS
🤖 Artificial Intelligence
🤝 B2B
💰 $63M Series A - Dovetail on 2022-01
SaaS • Artificial Intelligence • B2B
Dovetail is a SaaS platform that centralizes customer feedback and uses AI to analyze calls, tickets, surveys, interviews, and reviews into searchable insights, dashboards, reports and automated workflows. It provides AI-powered features — including classification, chat-based querying, document generation, dashboards, and agents — to help product, CX, and research teams turn feedback into prioritized work, roadmaps, and measurable business impact. Dovetail targets B2B and enterprise customers and emphasizes integrations, security and compliance (SOC 2, ISO 27001, HIPAA, GDPR) to support large organizations.
📋 Description
• Own a portfolio of mid-market accounts end-to-end, from onboarding through renewal and expansion. • Run a smart, efficient book of business. • Drive adoption with intent. • Contribute to how we do CS. • Partner with Sales on renewals and expansion.
🎯 Requirements
• 3 to 5 years in customer success or account management in a B2B SaaS environment. • Genuine AI fluency. • Commercial instinct. • Clear, direct communication. • Comfort with ambiguity. • Curiosity about the product space.
🏖️ Benefits
• Equity for everyone. • An environment designed for doing your best work, wherever you are. • Join our community. • Learn & Thrive. • Ample PTO. • Work from anywhere. • Generous parental leave. • 4 weeks at 4 years. • Stellar benefits for those located in the US.
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