Manager, Partner Success

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🔥 17 minutes ago

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Sandy Hook Promise

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

🤲 Charity

🤝 Non-profit

🌍 Social Impact

Charity • Non-profit • Social Impact

Sandy Hook Promise is a national nonprofit organization dedicated to preventing gun violence and protecting children. Founded by family members of victims from the Sandy Hook Elementary School shooting, the organization focuses on educating and empowering youth and adults to recognize warning signs and take action against violence. Their comprehensive programs include initiatives like 'Start With Hello' and 'Say Something', aimed at promoting school safety, mental health, and community engagement. Through advocacy and research-based interventions, Sandy Hook Promise strives to create a future where children are safe from shootings and violence in their environments.

📋 Description

• Serve as the primary day-to-day lead for program implementation • Manage a portfolio of mid- to large-population K-12 partners in the region (US West, Central, or East) • Manage a prescribed cadence of implementation and ongoing account management and cross-sales activities for partners in assigned portfolio • Work closely with Business Development and Implementation teams to steward partners through the contracting and implementation processes • Develop knowledge of full suite of SHP offerings • Provide first-tier support for partners using SHP products and services • Ensure school districts onboard SHP programs with fidelity, manage district partnerships and serve as the implementation relationship owner for SHP partners • Gather, monitor, and record implementation success metrics at regular intervals; document these metrics and all significant customer interactions • Adhere to established criteria for conducting partner success meetings tailored to specific market segments ensuring alignment with partner’s needs, goals, and objectives • Utilize comprehensive product knowledge to provide exceptional customer support by addressing inquiries, trouble-shooting issues and offering tailored solutions • Collaborate with district and school leaders to support partners in achieving key performance indicators aimed at improving student well-being and safety • Monitor regional trends impacting gun violence prevention practices • Work in collaboration with Business Development team and Implementation team to take a partner-centric approach to ongoing support and coordinate training • Support and inform district leaders about Students Against Violence Everywhere (SAVE) Promise Club implementation across their district. • Work with grants team and finance team to ensure grant compliance and monitor and track progress according to grant policies and procedures • Have a basic understanding of data literacy and willingness to use and refer to data • Other duties as identified given organizational needs

🎯 Requirements

• Exceptional organizational/time-management skills and ability to juggle multiple tasks • Demonstrated attention to detail and accuracy • Demonstrated flexibility and ability to adapt to change • Strong written and oral communication skills • Self-starter with positive energy, a sense of resourcefulness, entrepreneurial spirit, and the ability to work independently • Quick learner with advanced technology skills and a proven ability to navigate complex digital systems to onboard and support partners efficiently. • Experienced in Salesforce, data dashboards, and presentation platforms used for virtual training, partner engagement, and implementation tracking. • Strong proficiency with MS Office Suite, including Outlook, Word, Excel, and PowerPoint • Demonstrated ability to work remotely and report in through a remote, de-centralized staffing structure; previous experience working remotely highly desirable • Demonstrated understanding of how role and work fits into an organization and its mission • Knowledge of grant funding guidelines a plus.

🏖️ Benefits

• Unlimited PTO • Flexible schedules • Paid holidays and 10 days sick leave • Paid parental leave • Health, dental, and vision • Employer paid life insurance and short- and long-term disability • 401k match • Professional development stipend • Wellness & mental health support • Employer Paid Employee Assistance Program