Senior Customer Success Manager

🕒 June 11

🏖️ New Jersey, New York – Remote

🏖️ New Jersey – Remote 🗽 New York – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

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PreVeil

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

💼 Consulting

🎖️ Defense

🏥 Healthcare

💰 $20M Private Equity Round - PreVeil on 2022-10

Consulting • Defense • Healthcare

PreVeil is a US-designed and developed secure communication and collaboration SaaS that provides end-to-end encrypted email and file sharing tailored for defense and highly regulated industries. Its platform (Email, Drive, and Compliance Accelerator) enables organizations to meet stringent standards such as CMMC, NIST SP 800-171, ITAR, DFARS, and HIPAA while integrating with existing email systems and workflows. PreVeil positions itself as a lightweight, deployable alternative to costly government clouds, offering zero-knowledge encryption, ransomware protection, and assessment-ready compliance documentation for enterprises, contractors, and professional services.

📋 Description

• Serve as the primary strategic partner for a dedicated book of 750 small to enterprise accounts • Develop and maintain relationships at multiple levels within each account, including executive sponsors • Leverage engagement data and account intelligence to anticipate customer needs • Lead structured save efforts for at-risk accounts • Own the full renewal cycle for your book of business • Identify, document, and own expansion forecasts • Develop and execute tailored adoption plans • Align customer goals to PreVeil capabilities • Cultivate customer advocates and reference accounts • Leverage internal systems and AI tools to manage customer engagement

🎯 Requirements

• 8+ years of work experience • 4+ years of experience as a Customer Success Manager in a SaaS environment • Demonstrated success managing small to enterprise accounts, including executive-level relationship management • Proven track record of driving product adoption, executing save motions, and owning renewal outcomes • Outgoing and friendly with exceptional written and verbal communication skills • An organized, detail-oriented, and execution-focused mindset • Comfortable in a fast-paced, high-volume, high-growth, and goal-oriented environment • Positive outlook and customer service oriented; great team player • Bachelor's Degree and minimum GPA of 3.6 • Experience with Salesforce or similar customer success tools is required

🏖️ Benefits

• Health insurance • Paid time off • Professional development opportunities