Senior Customer Success Manager

🔥 0 minutes ago

🗽 New York – Remote

🗽 New York – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

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AGFA HealthCare

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Know those rare and indescribable moments at work when distractions melt away? You feel like you’re at one with your technology and everything goes just right? At AGFA HealthCare, we call it the flow.

📋 Description

• Serve as the main point of contact and trusted advisor for a portfolio of clients • Foster strong, lasting relationships with key stakeholders at all levels, including department managers and physicians • Develop a deep understanding of each client’s business objectives and align our solutions to their goals • Proactively manage and resolve client escalations with urgency and professionalism • Own customer retention and satisfaction for assigned accounts, including renewal planning • Contribute to revenue growth by positioning new offerings that meet evolving client needs • Maintain accurate and up-to-date records in CRM and success tools • Meet client satisfaction, retention, and growth goals as measured both internally as well as through KLAS scores

🎯 Requirements

• Bachelor’s degree from an accredited college or university with major course work in business administration, communication, marketing, health sciences, or a related field required. • Minimum of 5 years of healthcare experience, preferably in Sales, Account Management, Customer Success, or client-facing roles required. • Professional Services experience / Implementations / Project Management is a plus • Strong relationship-building skills • Excellent organizational and time management skills • Strong verbal and written communication skills (including presentation skills) • Ability to summarize, and ability to explain technical content to a non-technical executive audience.

🏖️ Benefits

• Competitive salary and benefit package • Career development and growth • Dynamic global organization with a history of innovation