Enterprise Customer Success Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $90k - $110k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Dozuki

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏭 Manufacturing

💼 Consulting

📦 Logistics

💰 Private Equity Round on 2021-09

Manufacturing • Consulting • Logistics

Dozuki is a leading connected worker platform that helps organizations digitize knowledge and expand skills. It specializes in AI-powered process digitization, connected work instructions, continuous improvement, and operational training transformation services. The platform enables frontline workers to perform safely and to standards by capturing and centralizing expert knowledge. Dozuki supports industries such as automotive, consumer packaged goods, food and beverage, heavy machinery, pharmaceuticals, and biotechnology by reducing downtime, improving worker productivity, and accelerating time to competency. The company aims to improve processes and worker engagement through digital work instructions and training programs.

📋 Description

• Build and maintain strong, long-lasting relationships with clients • Serve as the primary point of contact for customer inquiries, issues, and escalations • Conduct regular check-ins and quarterly business reviews with clients • Develop and execute customer success plans tailored to individual client needs • Monitor customer health and proactively identify opportunities for growth and improvement • Collaborate with internal teams to ensure customer needs are met and expectations are exceeded • Create return on investment (ROI) analysis for customers • Monitor customer satisfaction and resolve issues that may impact retention • Identify and develop customer advocates who can provide testimonials and referrals • Gather customer feedback and relay it to the product development team • Track and report key customer success metrics, including satisfaction, retention, and product usage • Provide regular updates to leadership on customer health and success initiatives • Stay updated on product developments, industry trends, and emerging technologies • Participate in ongoing training and professional development

🎯 Requirements

• Bachelor's degree in Business, Computer Science, Marketing, Communications, or a related field • 7+ years of experience in a customer success, account management, or related role within the software industry • Proven track record of managing and growing customer relationships • Experience leading and managing customer success teams • Strong understanding of SaaS (Software as a Service) business models and technology • Manufacturing industry knowledge is a plus • Excellent communication and interpersonal skills • Ability to work independently and as part of a team • Strong problem-solving skills and a proactive approach to customer issues • Proficiency with CRM (salesforce) software and customer success tools • Proficiency in the Microsoft and Google Suite of products • Ability to travel domestically up to 25% • Applicants must be authorized to work for any employer in the U.S. • Refugee and asylee candidates must provide proof of status prior to beginning employment

🏖️ Benefits

• Competitive salary and performance-based bonuses • Comprehensive health, dental, and vision insurance • Retirement savings plan with company match • Generous paid time off and holidays • Opportunities for professional development and growth • A collaborative and supportive work environment • Remote-friendly environment • Monthly stipend for gym membership • Home office set-up stipend