Customer Experience Specialist

🔥 15 minutes ago

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DraftKings Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

🎲 Gambling

🎮 Gaming

👥 B2C

Gambling • Gaming • B2C

DraftKings Inc. is a digital sports entertainment company operating a leading online sportsbook, daily fantasy sports, and casino platform that delivers real-money betting and gaming experiences via web and mobile apps. It combines sports data, analytics, and content to engage fans, provides marketing and VIP/loyalty programs, and maintains global teams across engineering, product, compliance, and customer experience while emphasizing responsible gaming.

📋 Description

• Support the operational performance of Customer Experience vendors. • Serve as a key partner to vendor teams by resolving operational questions. • Review customer interactions and performance metrics to identify improvement opportunities. • Facilitate calibration sessions and operational communications. • Support operational escalations and customer-impacting incidents.

🎯 Requirements

• Bachelor’s Degree in Business, Communications, Operations, or related field or equivalent combination of education and professional experience. • Strong written and verbal communication skills. • Excellent analytical, critical thinking, problem-solving, and decision-making skills. • Ability to influence stakeholders and collaborate effectively. • Experience managing multiple priorities with strong attention to detail. • Proficiency with Microsoft Office applications and Google Workspace tools.

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development • Bonus compensation • Stock options