Intake Specialist

Job not on LinkedIn

🔥 13 hours ago

🏈 Alabama – Remote

🏈 Alabama – Remote

💵 $20 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Dragonfly Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2004

🏥 Healthcare

☁️ SaaS

💊 Pharmaceuticals

💰 Secondary market on 2021-12

Healthcare • SaaS • Pharmaceuticals

<Dragonfly Health> is a care-at-home data, technology, and service platform that integrates durable medical equipment (DME) and pharmacy solutions. Formed from StateServ and Delta Care Rx, Dragonfly Health operates a 50-state provider network focused on hospice and post-acute care, using advanced technology and business intelligence to orchestrate orders, deliveries, and improve operational efficiency and patient satisfaction.

📋 Description

• Serve as the first point of contact for inbound calls and emails from homecare agencies, providers, and other customers seeking assistance with proprietary software applications • Provide first-level technical support for login difficulties, password resets, system navigation, and basic functionality questions • Create, document, and manage support tickets, accurately capturing relevant information and escalating when necessary • Troubleshoot common software and order fulfillment issues • Communicate with healthcare partners, internal departments, and technical support teams to coordinate issue resolution and provide updates • Assess customer inquiries, identify appropriate resources or departments, and route requests efficiently • Help users navigate systems confidently and support seamless delivery of care

🎯 Requirements

• High school diploma or equivalent required • At least six months of customer-facing experience • One year of experience in a call center, help desk, technical support, or healthcare environment strongly preferred • Strong verbal and written communication skills • Proficiency with Microsoft Office, web-based applications, and accurate data entry • Familiarity with customer support or ticketing systems is a plus • Strong problem-solving and organizational skills • Ability to manage multiple requests, follow established procedures, and take ownership of customer issues • Proactive, adaptable approach to learning new systems and working collaboratively • Spanish-speaking skills are a plus but not required • Flexibility to accommodate established work schedules and potential on-call rotations, including overnight coverage

🏖️ Benefits

• Comprehensive Benefits Package (Health, Dental, Vision, PTO, Sick Time, 401k w/match, etc.) • Growth Opportunity and Career Advancement • Agile and Adaptable team culture • Innovative and revolutionary technology solutions • A higher calling to provide quality patient care • Continuous learning and skill development opportunities

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