Intake Specialist

Job not on LinkedIn

🔥 16 hours ago

🏈 Alabama – Remote

🏈 Alabama – Remote

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Dragonfly Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2004

🏥 Healthcare

☁️ SaaS

💊 Pharmaceuticals

💰 Secondary market on 2021-12

Healthcare • SaaS • Pharmaceuticals

<Dragonfly Health> is a care-at-home data, technology, and service platform that integrates durable medical equipment (DME) and pharmacy solutions. Formed from StateServ and Delta Care Rx, Dragonfly Health operates a 50-state provider network focused on hospice and post-acute care, using advanced technology and business intelligence to orchestrate orders, deliveries, and improve operational efficiency and patient satisfaction.

📋 Description

• Receive and respond to inbound calls and emails related to DBM and PBM solutions • Provide first-tier support for account login issues, password resets, basic system utilization, and software issue triage • Create complete support tickets according to standard operating procedures • Support homecare agencies and providers and provide basic instruction on proprietary applications when needed • Escalate complex issues to facilitate resolution • Liaise between homecare agencies and providers and communicate accurate workaround information • Troubleshoot and resolve common order fulfillment issues • Listen and respond to customer feedback and determine necessary internal action or communication • Coordinate activities and relay information as appropriate • Assess customer needs and route calls or emails to the appropriate business unit • Participate in staff meetings, training, and continuing education • Participate in department on-call phone coverage, potentially including overnight periods • Perform other assigned duties

🎯 Requirements

• High school diploma or equivalent required • At least six months of experience regularly interfacing with customers • One year of call center or help desk experience or experience working in a medical environment strongly preferred • Strong interpersonal skills and customer-service orientation • Professional speaking and writing skills • Proficient and accurate typing/data-entry skills • Familiarity with Microsoft Office and a web browser • Ability to provide solutions to routine and common customer issues • Working knowledge of a PC, business and communications software (MS Office), and web-based tools • Familiarity with contact management software strongly preferred • Ability to maintain a flexible schedule for on-call rotations • Ability to work defined schedules with timed lunches and predefined breaks • Spanish-speaking skills desirable but not required • Ability to perform prolonged computer work, telephone/headset use, repetitive motions, prolonged sitting, and office-equipment operation

🏖️ Benefits

• Reasonable accommodations for employees with disabilities • Ongoing continuing education and training activities