Support Specialist

Job not on LinkedIn

🔥 4 minutes ago

🏈 Alabama – Remote

🏈 Alabama – Remote

💵 $24 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Dragonfly Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2004

🏥 Healthcare

☁️ SaaS

💊 Pharmaceuticals

💰 Secondary market on 2021-12

Healthcare • SaaS • Pharmaceuticals

<Dragonfly Health> is a care-at-home data, technology, and service platform that integrates durable medical equipment (DME) and pharmacy solutions. Formed from StateServ and Delta Care Rx, Dragonfly Health operates a 50-state provider network focused on hospice and post-acute care, using advanced technology and business intelligence to orchestrate orders, deliveries, and improve operational efficiency and patient satisfaction.

📋 Description

• Respond to routine and escalated service requests and problems in a customer service-oriented manner • Acknowledge, prioritize, track and document service requests and problems while maintaining confidentiality • Plan and implement system configuration for proprietary applications and integrated systems, including HL7 and API functions • Address escalated calls or issues, provide guidance to peers, and document break/fix outcomes • Facilitate calls for partners and clients • Troubleshoot advanced and escalated SaaS system issues, including new user requests, order issues, maintenance and service changes • Provide web application orientation to internal customers • Provide technology support for mobile devices, hardware, third-party applications, proprietary applications and SaaS • Participate in an on-call rotation for after-hours support to ensure 24-hour technical support • Research web application products for IT procurement and development efforts • Evaluate and recommend products for purchase • Protect company intellectual property and customer data privacy • Perform special projects and other assigned duties

🎯 Requirements

• A high school diploma or equivalent is required • Associate’s degree in computer science or equivalent is preferred • Technical certifications are strongly preferred • 1-2 years’ direct customer service experience is required • 1-2 years’ experience working in a service desk environment • Two years’ experience performing the majority of work in DBM/PBM systems, including ordering, billing, procurement and inventory, contract management and vendor management • Ability to provide web application and desktop support and basic and complex integrated system support • Excellent communication, presentation and interpersonal skills • Strong proficiency with business and communications software • Organizational and time management skills • Ability to work with little direction and on multiple projects simultaneously • Strong attention to detail • Ability to be proactive and self-directed, with good decision-making and organization skills • Ability to prioritize multiple tasks

🏖️ Benefits

• Comprehensive Benefits Package (Health, Dental, Vision, PTO, Sick Time, 401k w/match, etc.) • Growth Opportunity and Career Advancement • Agile and Adaptable team culture • Innovative and revolutionary technology solutions • Continuous learning and skill development • Opportunities for career advancement