Virtual Chat Assistant

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🕒 June 24

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Dragonfly Therapy

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2005

💼 Consulting

⚖️ Legal

⚕️ Healthcare Insurance

Consulting • Legal • Healthcare Insurance

Dragonfly Therapy is a physical therapy provider located in Bangor, Maine. Despite its commitment to delivering excellent patient care over the past 19 years, the company has announced its closure due to rising operational costs and flat insurance reimbursement rates. While no new patients are being accepted, Dragonfly Therapy is dedicated to ensuring a smooth transition for its existing patients and staff, providing therapy staff to other locations in the area.

📋 Description

• Engage with customers via live chat to answer questions, resolve issues, and provide product or service information • Provide accurate and timely responses to inquiries related to product features, billing, technical support, and more • Escalate complex issues to appropriate departments while ensuring that customers are informed and updated • Handle multiple chat sessions simultaneously, ensuring high levels of responsiveness and customer satisfaction • Maintain up-to-date knowledge of company products, services, and policies to provide accurate responses to customer questions • Use Microsoft Word and Excel to document customer interactions, track common issues, and generate reports for management review • Resolve customer complaints by determining the root cause and working towards a timely solution, ensuring customer satisfaction • Work closely with the customer service and technical support teams to share information and continuously improve the chat support process • Safeguard customer and company information in compliance with data privacy and security standards

🎯 Requirements

• High school diploma or equivalent (Associates or Bachelors degree is a plus) • Previous experience in customer service, live chat support, or virtual assistant roles is preferred • Proficiency in Microsoft Office Suite, especially Excel, Word, and Outlook • Strong written communication skills with excellent grammar and typing speed • Ability to multitask and manage multiple chat conversations simultaneously • Problem-solving skills with the ability to think quickly and provide practical solutions • Strong attention to detail and the ability to work independently • A customer-centric attitude and a desire to help people • Reliable high-speed internet connection • Familiarity with live chat software and customer service tools • Personal computer with up-to-date Microsoft Office software • Ability to use remote work tools such as Microsoft Teams or Zoom

🏖️ Benefits

• Remote work flexibility • Professional development opportunities • Growth within the company