Adventure Planner

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🔥 0 minutes ago

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $20k - $55k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Epic Dream Adventures

WebsiteLinkedInAll Job Openings

51 - 200 employees

👥 B2C

B2C • Travel • Tourism

Epic Dream Adventures is a travel company that specializes in offering unique adventure experiences for those seeking to explore new destinations. They focus on creating unforgettable journeys that blend excitement with personal growth, pushing the boundaries of travel and inspiring individuals to dream big. Their trips often include thrilling activities and immersive local experiences.

📋 Description

• Oversee the booking process, including reservations, scheduling, and client communications. • Provide exceptional customer service by addressing inquiries, resolving issues, and handling special requests promptly and professionally. • Build and maintain strong relationships with customers, ensuring repeat business and customer loyalty. • Manage booking changes, cancellations, and refunds, ensuring customers are informed and all updates are accurately recorded. • Offer clients personalized advice, including destination suggestions, accommodation options, and transportation arrangements based on their preferences, budget, and needs. • Monitor global advisories, restrictions, and safety concerns, informing customers about potential risks or disruptions. • Advise clients on visa requirements, documentation, health precautions, and necessary vaccinations depending on destination. • Assist customers in creating detailed itineraries, incorporating must-see attractions, activities, and dining recommendations. • Provide destination-specific cultural tips, local customs, and etiquette to ensure customers have a smooth and enjoyable experience abroad.

🎯 Requirements

• Proven experience in a customer service, booking, or scheduling role. • Experience in hospitality, customer service, or events is a plus but not required. • Excellent verbal and written communication skills, with the ability to interact professionally with clients. • Strong attention to detail and ability to manage multiple tasks and priorities simultaneously. • Capable of resolving customer issues efficiently and effectively while maintaining a high level of customer satisfaction. • Proficient in booking software, CRM systems, and Microsoft Office Suite. • Ability to work under pressure and meet deadlines.