Insurance Central Review Analyst

🕒 2 days ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $48.5k - $86.6k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔒 Insurance

🚫👨‍🎓 No degree required

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Driven Brands Inc.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1972

💰 Post-IPO Debt on 2022-10

Automotive

Driven Brands Inc. is a leading provider of consumer and commercial automotive services, delivering a comprehensive range of car care solutions across over 5,000 brand locations. They service more than 70 million vehicles annually and offer a broad suite of services including paint, collision repair, glass replacement, oil changes, general vehicle maintenance, and car washes. The company's well-known brands include Take 5 Oil Change, Maaco, Meineke, CARSTAR, and 1-800-Radiator & A/C, among others. Driven Brands emphasizes convenience and customer satisfaction, positioning themselves as a one-stop shop for all automotive aftermarket needs. Founded with a strong heritage and a portfolio of trusted brands, Driven Brands also engages in franchise opportunities and charitable initiatives.

📋 Description

• Provide timely support to customer inquiries by telephone and/or email • Review auto insurance estimates for accuracy of part identification, repair vs. replace decisions, labor charges, photo quality, and documentation of files • Verify compliance with program mandates, such as parts usage, labor rates, allowed operations, etc. • Provide feedback and coaching to appraisers based on review findings • Improve store profitability and ARO • Balance multiple priorities, demonstrate proficient technical skills, and deliver a high-quality work product.

🎯 Requirements

• Minimum of 2 years’ automotive appraisal experience preferred • Experience as technician, painter, or manager in an auto body shop preferred • 1-2 years’ experience as an insurance re-inspector or desk reviewer preferred • Experience with the CCC One/ADXE/Mitchell estimating platform • Experience working in Microsoft Excel • Strong customer service as well as relationship & conflict management skills.

🏖️ Benefits

• Health and wellness benefits • Paid time off • Holiday pay