Ancillary Specialist

🔥 16 hours ago

🌵 Arizona, Nevada, +1 more states – Remote

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⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

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👻 Ghost score 10%

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Logo of DriveTime

DriveTime

1001 - 5000 employees

Founded 2002

🚘 Automotive

📦 Logistics

📣 Marketing

Automotive • Logistics • Marketing

DriveTime is a prominent automotive retail company focused on revolutionizing the car-buying journey. The company prides itself on providing a transparent pricing approach, eliminating haggling and offering an unparalleled customer service experience. DriveTime operates reconditioning centers to breathe new life into pre-owned vehicles, with comprehensive training and state-of-the-art equipment. The company's operations are streamlined for optimal productivity and customer support, with a dynamic team involved in loan servicing and corporate functions. DriveTime is committed to creating a positive impact by fostering a supportive work environment that values integrity, collaboration, and diverse backgrounds.

📋 Description

• Review and adjudicate claims for the GAP product • Verify multiple documents • Ensure the correct amount is applied to the loan or returned to the customer • Handle challenging customer calls • Meet time-sensitive requirements and deliverable due dates • Work collaboratively in a high-functioning team environment • Work a set Monday–Friday schedule with rotating Saturdays and overtime as needed

🎯 Requirements

• High School diploma required • Bachelor or Associate degree preferred • Knowledge of GAP and/or insurance claims preferred • Excellent verbal and written communication skills • Ability to work effectively in a fast-paced environment • Ability to meet multiple time-sensitive requirements and deliverable due dates • Strong problem-solving skills • Positive emotional resilience when handling challenging calls • Reliable and secure internet connection • Conducive, quiet home-office workspace with no distractions • Hiring contingent upon successful completion of background and drug screening • Must work within an approved city and state

🏖️ Benefits

• Work From Home from an approved city and state • Medical, dental, and vision insurance with employer-paid premiums contribution • 401(k) • Company-paid life insurance • Short- and long-term disability coverage • Professional growth opportunities • Tuition reimbursement • Wellness program with self-guided coaching, journeys, cash incentives, and medical-premium discounts • Consistent Monday–Friday schedule with rotating Saturdays • Paid time off, including wellness days and holidays for full-time roles • Company outings, personal rewards, and prizes • Social events and team competitions • In-house gym • Game room with ping-pong and pool tables

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