Customer Research Advisor

🔥 1 minute ago

🏄 California, Illinois, +1 more states – Remote

🏄 California – Remote 🌽 Illinois – Remote 🤠 Texas – Remote

💵 $75k - $80k / year

⏰ Full Time

🟢 Junior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Dscout

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2011

☁️ SaaS

🤝 B2B

💰 $70M Series C - Dscout on 2022-03

SaaS • B2B

Dscout is an experience research SaaS platform that helps teams recruit engaged participants, run usability tests, field studies, diary studies, interviews and media-rich surveys, and analyze qualitative and quantitative feedback. It provides a verified participant panel (“Scouts”), study templates and admin tools, and AI-assisted tagging and analysis to speed insight discovery and decision-making for product and UX teams.

📋 Description

• Train and educate clients on Dscout features and functionalities • Provide recommendations for clients’ research design on Dscout • Assist with clients’ research projects, including planning, designing, recruiting, fielding, analysis, and client engagement • Assist in creating training and educational materials • Assist with billing and other administrative processes for clients • Support and guide research participants • Share client feedback internally to improve Dscout’s product offerings • Collaborate with Lead Research Advisors and teams across product, engineering, and sales

🎯 Requirements

• BA/BS in design research, psychology, anthropology, sociology, market research, or a related field, or equivalent work experience • 1–4 years of professional experience (non-internship experience) • 2–4 years of client-facing or similar experience • Experience in client service and client relationship management • Experience interpreting clients’ needs and meeting or exceeding expectations • Strong project and time management skills • Ability to manage multiple projects across multiple stakeholders • Knowledge of and passion for user research, UX and/or consumer research • Interest or experience in conducting qualitative analysis • Ability to work collaboratively and independently • Highly organized, efficient, and detail-oriented • Must reside in Chicago, Austin, or San Francisco • MA/MS is nice to have, but not required

🏖️ Benefits

• Built-in bonus and equity program • Flexible PTO • 15 company holidays • 12 weeks of paid parental leave • 401(k) match • Education stipend • Remote work stipend • Benefits package for employees and dependents • Remote-first workforce