Claims Assistant, Cargo & Accident Claims

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DSV - Global Transport and Logistics

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1976

🚘 Automotive

🏥 Healthcare

💼 Consulting

Automotive • Healthcare • Consulting

DSV - Global Transport and Logistics is a global freight forwarding and logistics company providing air, sea, road and rail transport, contract logistics, warehousing and value-added supply-chain services. It operates a large worldwide network of offices and logistics facilities, offers digital tools and connectivity (myDSV, tracking, APIs/EDI) for booking and shipment visibility, and serves industry verticals such as healthcare, automotive, aerospace and consumer goods while pursuing sustainability and innovation initiatives.

📋 Description

• Assist with the intake, setup, tracking, and administration of cargo and accident claims • Maintain complete and audit-ready claim files and organize required documentation • Coordinate with drivers, customers, carriers, insurance partners, repair facilities, attorneys, law enforcement, and internal teams • Support investigations involving cargo loss, damage, shortages, delays, vehicle accidents, property damage, bodily injury, and liability claims • Gather and review BOLs, PODs, police reports, driver statements, photos, repair estimates, and insurance records • Track claim activity, repair progress, claim milestones, and settlement status • Maintain claim logs, databases, and reports; analyze trends and support operational and safety improvements • Provide claim status updates and follow up on outstanding items • Translate verbal and written communications between English- and Spanish-speaking stakeholders as needed • Ensure compliance with company procedures, insurance requirements, confidentiality standards, and reporting guidelines • Support after-hours accident response and special projects as required

🎯 Requirements

• High School Diploma or equivalent • Minimum 2 years of experience in transportation claims, insurance, logistics, fleet operations, or a related field • Experience in a trucking, transportation, carrier, or logistics environment • Bilingual in English and Spanish strongly preferred, including reading, writing, and speaking • Strong Microsoft Office skills, particularly Excel • Experience with cargo claims and commercial vehicle accident claims preferred • Knowledge of FMCSA regulations preferred • Experience working with insurance carriers, third-party administrators, transportation management systems (TMS), and claims management software preferred • Familiarity with Bills of Lading, Proofs of Delivery, cargo liability, and commercial auto insurance claims preferred • Strong communication, customer service, and conflict resolution skills • Excellent organization, attention to detail, and recordkeeping abilities • Analytical and investigative mindset • Ability to manage multiple priorities and meet deadlines • Advanced Excel skills, including formulas, filters, pivot tables, and reporting • Ability to work independently and collaboratively while maintaining confidentiality and professionalism • Ability to maintain concentration and attention to detail for extended periods • Ability to occasionally lift or move items up to 10 pounds

🏖️ Benefits

• Base pay of $28.00–$29.00 hourly • DSV benefits offerings, including eligibility, coverage options, and plan details, available through the DSV Benefits Showcase • Benefits, programs, and eligibility may vary by location and division • Equal employment opportunity and reasonable accommodation support