Regional Program Manager – Global Customer Management

Job not on LinkedIn

🕒 June 23

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $120k - $170k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Program Manager

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DSV - Global Transport and Logistics

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1976

🚗 Transport

🤝 B2B

Transport • B2B

DSV - Global Transport and Logistics is a global freight forwarding and logistics company providing air, sea, road and rail transport, contract logistics, warehousing and value-added supply-chain services. It operates a large worldwide network of offices and logistics facilities, offers digital tools and connectivity (myDSV, tracking, APIs/EDI) for booking and shipment visibility, and serves industry verticals such as healthcare, automotive, aerospace and consumer goods while pursuing sustainability and innovation initiatives.

📋 Description

• Responsible for driving strategic scope (‘programs’) for the Global Customer Management (GCM) Team with a focus on process & tools development, standardization, reporting & compliance • Act as senior operational expert ensuring global standardization of processes/tools/systems, continuous improvement/innovation/best practice sharing and support new business implementations • Drive and facilitate the global strategic planning process (‘roadmap’) and associated supporting projects. • Track and ensure strategic initiatives are managed, delivered, and measured to meet customer goals • Drive performance across all sites globally in the account through continuous auditing, key metric monitoring and escalate any risks/issues • Communicate proactively across business units and organizational layers to gain feedback, buy-in and alignment • Challenge assumptions and use project/program management knowledge and expertise to keep leaders engaged • Lead the development of communication strategy and execution of strategic scope to promote company strategy and priorities • Supports change management programs linked to the strategic scope that supports customer strategy • Support operations to identify, design, and implement continuous improvement initiatives. Measure and report impact.

🎯 Requirements

• Bachelor in logistics or similar study • 5+ years’ experience in operational roles in the contract logistics industry, incl. P&L accountability • Demonstratable E2E experience across sales, strategy, consulting, and supply chain • Sufficient expertise within the account industry and high-level understanding of local market conditions • Strong Business English (written and verbal) • Experienced in working in a global matrix organization • Ability to travel frequently - approximately 25%

🏖️ Benefits

• DSV’s benefits offerings including eligibility and coverage options