Product Specialist, Grain Operations

🔥 0 minutes ago

🌽 Illinois, Iowa, +3 more states – Remote

🌽 Illinois – Remote 🌾 Iowa – Remote 🌾 Nebraska – Remote 🎸 Mississippi – Remote 🤠 Texas – Remote

💵 $21 - $27 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚡️ Product Operations

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DTN

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🌾 Agriculture

💰 Grant on 2014-09

Agriculture • Aviation • Utilities & Renewable Energy

DTN is a data and analytics company that provides operational intelligence to various industries, including agriculture, aviation, transportation, and utilities. They offer a range of products, including weather insights, market data, and analytical tools designed to improve decision-making and reduce risks for their clients. Their solutions, such as ClearAg® and WeatherOps®, leverage advanced technology and data analytics to help customers manage their operations effectively and adapt to changing environmental conditions.

📋 Description

• Provide front-line technical support to customers via phone, email, and chat for DTN grain ERP solutions • Gather and analyze customer information to diagnose, troubleshoot, and resolve product issues • Prioritize and manage support requests to ensure timely resolution based on business impact and urgency • Troubleshoot issues related to software functionality, application, compatibility, and customer workflows • Identify, document, and communicate software defects, including clear reproduction steps and recommended resolutions or workarounds • Partner with customers to optimize operational workflows and maximize the value of their ERP platform • Resolve complex customer issues while serving as a knowledge resource for peers and team members • Collaborate with Product, Development, and Implementation teams to diagnose software issues and recommend product improvements • Document recurring issues, customer feedback, and support insights to drive continuous improvement initiatives • Contribute to knowledge base articles, support documentation, and best practices for internal and customer use

🎯 Requirements

• Working knowledge of grain operations, workflows, and terminology, including hedging, merchandising, scale operations, ticketing, settlements, and grain accounting • Previous customer support, software support, or help desk experience with a demonstrated ability to resolve technical issues • Excellent written and verbal communication skills with the ability to explain technical concepts to both technical and non-technical users • Strong analytical, troubleshooting, and problem-solving skills • Ability to manage multiple priorities independently while collaborating effectively across cross-functional teams • Customer-focused mindset with a passion for delivering exceptional service and support

🏖️ Benefits

• Competitive Salary • Unlimited PTO • Flexible working hours • Remote work model (position dependent) • Competitive Medical, Dental and Vision Insurance Plans • 6% 401K matching • Unlimited access to 13k+ courses via learning platform to support employee career advancement • Employee Assistance Program (EAP)