Customer Success Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $72k - $94k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 3%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Duarte, Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1988

📚 Education

🏢 Enterprise

💼 Consulting

Education • Enterprise • Consulting

Duarte, Inc. is a leading provider of communication and presentation skills training, helping professionals and organizations articulate their ideas effectively and persuasively. They offer a range of services including tailored training programs, creative consulting, and public speaking coaching, leveraging frameworks like the Duarte Method™ to enhance communication strategies. With a focus on empathy and storytelling, Duarte empowers teams to engage their audiences and improve their overall communication effectiveness.

📋 Description

• Own the successful delivery of workshops, coaching engagements, and learning programs from scheduling through completion • Coordinate client communications, materials, logistics, participant rosters, certifications, surveys, workshop kits, and learning platform administration • Manage custom workshop requests and speaker coaching engagements, ensuring clients achieve contracted outcomes • Serve as the primary post-sale contact for assigned accounts • Maintain regular communication with client stakeholders and keep accounts engaged between purchases • Build relationships across client organizations and act as a trusted advisor on Duarte Academy solutions • Lead or co-lead Impact Reviews with clients and Enterprise Account Directors, capturing outcomes, feedback, and next-step opportunities • Maintain account plans, including stakeholder maps, renewal timelines, health status, and expansion opportunities • Prepare QBRs and other account reviews that demonstrate value and support long-term partnership growth • Partner with the Enterprise Account Director on retention strategy and gross revenue retention • Monitor account health and renewal risk, developing action plans when concerns arise • Identify and develop expansion opportunities, then transition qualified opportunities to the Enterprise Account Director for pursuit and closure • Track account health metrics, client engagement, and purchase order utilization • Partner with Sales Operations, Finance, Product, and Delivery teams to ensure smooth execution and accurate account administration • Gather and share customer feedback to inform product, program, and delivery improvements • Perform other duties as assigned

🎯 Requirements

• 3–5+ years of experience in Customer Success, Account Management, Program Management, Client Services, Learning Operations, or a related field • Experience managing enterprise or strategic customer relationships • Strong project management and operational coordination skills • Ability to facilitate business discussions with senior stakeholders • Excellent written, verbal, and presentation communication skills • Strong organizational skills and ability to manage multiple client priorities simultaneously • Experience with CRM systems and customer success tools • Ability to read, analyze, and interpret briefs, brand guidelines, technical specifications, business correspondence, and other project-related documents • Ability to write clear correspondence, reports, and client-facing communications • Ability to present ideas effectively, respond to questions, and communicate design rationale clearly with clients, managers, internal teams, and other stakeholders • Ability to solve practical problems and deal with a variety of concrete variables in situations changing frequently • Ability to interpret written, oral, diagram, or schedule instructions • Ability to regularly sit, use hands to finger, handle, or feel, and talk or hear; frequently reach with hands and arms; and use close vision

🏖️ Benefits

• Monthly stipends for health, wellness, and technology • 100% subsidized medical coverage for employees • 100% subsidized dental coverage for employees • 100% subsidized vision coverage for employees