Junior VIP Manager

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Duelbits

WebsiteLinkedInAll Job Openings

51 - 200 employees

🎲 Gambling

🎮 Gaming

₿ Crypto

Gambling • Gaming • Crypto

Duelbits is an innovative online gaming platform that offers a unique gambling experience across various games. With a focus on user engagement and a seamless interface, Duelbits aims to provide an interactive and entertaining environment for players. The platform incorporates elements of crypto and gaming, appealing to a diverse audience of online gamers and crypto enthusiasts.

📋 Description

• Support the management of assigned VIP players in line with defined segmentation, tiers, and engagement frameworks • Monitor player activity, behaviour, and engagement signals, escalating risks or opportunities to the Senior VIP Manager • Assist with execution of incentives, bespoke offers, limits, and re-engagement actions within agreed guidelines • Maintain accurate records of player interactions, offers, and portfolio actions • Deliver proactive, timely communication with VIP players to support engagement and retention • Assist with onboarding new VIP players and ensuring a smooth early-stage experience • Support reactivation and retention initiatives designed by senior VIP leadership • Contribute observations on player preferences, behaviour, and feedback • Surface insights on player behaviour, preferences, and engagement patterns • Build understanding of player value, incentives, and lifecycle dynamics • Contribute to discussions around player treatment and optimisation • Support VIP-related initiatives across CRM, social, and partnerships • Assist in executing VIP benefits, promotions, and experiences • Engage with community touchpoints where relevant

🎯 Requirements

• 1–3 years’ experience in customer-facing roles (support, CRM, account management, or similar) • Experience in customer support within gaming or iGaming • Strong interest in VIP management, player engagement, and retention • Ability to interpret player behaviour and identify engagement opportunities • Clear communication skills and strong attention to detail • Ability to operate in a fast-paced, always-on environment • Advantageous Experience Exposure to VIP, CRM, or player lifecycle management • Familiarity with crypto, gaming, sports, or digital entertainment environments

🏖️ Benefits

• Competitive service fees with performance-linked upside • Remote-first, international collaboration model • Hands-on exposure to high-value portfolio management • Ongoing guidance and development under senior VIP leadership • Clear progression path toward Senior VIP Manager responsibilities as experience and impact grow