Patient Service Representative – Geriatrics

🔥 2 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $15 - $22 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Duly Health and Care

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1999

🏥 Healthcare

⚕️ Healthcare Insurance

☁️ SaaS

Healthcare • Healthcare Insurance • SaaS

Duly Health and Care is a regional healthcare system providing in-person and virtual medical services, including primary care, specialties (such as orthopedics and spine), immediate care centers, labs, and telehealth. The system emphasizes same-day and next-day appointments, walk-in immediate care with short wait times, MyChart patient portal access, more than 1,000 providers, over 25 lab locations, and patient billing and contact services. Located in Illinois with a corporate office in Downers Grove, Duly offers coordinated care across clinics and an Accountable Care Organization.

📋 Description

• Greet and check in and check out patients; conduct lobby checks to maintain cleanliness and comfort • Coordinate provider schedules to optimize appointment availability, resource capacity, patient access, wait times, and follow-ups • Update patient demographics, verify insurance details, generate forms, respond to emails, and document emergency contacts in EPIC and other systems • Collect copayments and service fees, issue receipts, and reconcile daily financial transactions • Answer multi-line phones, take messages, route inquiries, and make outbound appointment calls • Communicate information about Duly clinical personnel to patients and others • Schedule follow-up and in-house specialist referral appointments • Participate in daily and weekly team huddles • Review performance dashboards and escalate issues, suggest improvements, or adjust workflows • Maintain patient confidentiality and adhere to HIPAA standards • Monitor patient wait times and communicate delays • Perform additional duties and special projects as assigned

🎯 Requirements

• High School diploma or equivalent required • Minimum 1 year of experience in a medical office or clinical setting preferred • Prior experience in a receptionist or front desk role strongly preferred • Exceptional customer service skills and passion for serving others • Outstanding verbal and written communication skills • Proficiency in EPIC or similar EMR systems • Knowledge of medical office procedures and insurance verification • Skilled in operating phones, personal computers, software and other basic IT systems • Proficient in Microsoft Office Suite products including Excel, Word and Outlook • Detail-oriented with excellent organizational and time management skills • Ability to handle sensitive information with discretion • Ability to sit, stand, walk, bend, and stretch for extended periods • Vision must be correctable to 20/20; normal hearing required for phone communication

🏖️ Benefits

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance. • Access to a mental health benefit at no cost. • Employer provided life and disability insurance. • $5,250 Tuition Reimbursement per year. • Immediate 401(k) match. • 40 hours paid volunteer time off. • A culture committed to community engagement and social impact. • Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met. • Additional compensation may be available through shift differentials, bonuses, and other incentives.