Collector I

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $17 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

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Duncan Solutions

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1936

🏛️ Government

☁️ SaaS

💸 Finance

💰 Private equity on 2018-10

Government • SaaS • Finance

Duncan Solutions is a provider of software and services for local governments and public sector agencies, specializing in property tax administration, utility and tax billing, revenue collection, and citizen-facing payment solutions. The company offers on-premise and cloud/SaaS products that help municipalities, counties, and other government entities manage tax assessment, billing, collections, licensing, and reporting workflows.

📋 Description

• Communicate with customers about their parking citations. • Provides excellent service to outbound/inbound callers related to parking citations, municipal debt, toll charges and toll violations. • Communicate with customers to collect delinquent funds and bring final closure to past due accounts. • Establish contact with customers for the purpose of collecting delinquent funds and bringing to final closure past due amounts while maintaining adherence to the spirit of all FDCPA regulations. • Persuade customers to pay amounts due to unpaid parking citations. • Reviews alternatives for payment with customers and monitors payment status of accounts. • Ensure all accounts are worked within client standards and Federal Regulations. • Work within regulations, department/division and Compliance Policies. • Maintain clear, concise and accurate documentation of all attempts and/or contacts made and received for accounts in accordance with company and client specifications. • Maintains proper documentation for discussions with customers and enters information into computer. • Adheres to dialer schedule and work standards. • Other duties assigned by management.

🎯 Requirements

• High School Diploma or GED from an accredited institution required • At least 6 months’ experience in customer service, collections, or call center experience • Reliable ability to work flexible day, evening and weekend hours as required • Good mathematical skills including calculator skills • Goal Oriented, and seeks to consistently meet aggressive daily, weekly, and monthly production and quality goals • Strong organizational skills and the ability to meet tight deadlines • Negotiation, counseling and problem-solving skills • Ability to learn company collections computer system and phone system • Persistent, ability to overcome objections, ability to remove barriers • Professional, even-temp with the ability to remain calm when being challenged • Team player • Must have high speed reliable internet. Must be to a router that can hardwire an Ethernet port into. No Wi-Fi. No Hotspots.

🏖️ Benefits

• Medical, Dental, & Vision Insurance • Healthcare & Dependent Flexible Spending Accounts (FSA) • Health Savings Account (HSA) with Employer Contribution • Company Paid Life and AD&D Insurance • Company Paid Short- & Long-Term Disability • Employee Assistance Program (EAP) • 401(k) with Employer Match (Traditional/Roth/Safe Harbor) • Paid Time Off • 10 Company Holidays • Sick Time Accrual • Parental Leave • Jury Duty • Military Leave • Bereavement • Other Voluntary Benefits • Life and AD&D Insurance for Employees/Spouse/Child(ren) • Critical Illness • Accident Insurance • Dependent Care Flexible Spending Account (DCFSA)