Account Manager

🔥 1 hour ago

🏄 California, New York – Remote

🏄 California – Remote 🗽 New York – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

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Dusty Robotics

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

🏗️ Construction

🔧 Hardware

☁️ SaaS

💰 $45M Series B - Dusty Robotics on 2022-05

Construction • Hardware • SaaS

Dusty Robotics is a company that makes robotic field printers and a software platform for automated construction layout. Their FieldPrinter prints digital BIM models directly onto jobsite floors, enabling accurate, multi-trade layout and native integrations with Autodesk Revit and AutoCAD. The offering combines on-site hardware (the FieldPrinter robot) with software tools (Dusty Portal, AutoCAD plugin, training) to speed project schedules, reduce rework, and improve coordination and accuracy; the FieldPrinter is currently available in North America.

📋 Description

• Own renewals for your assigned portfolio of annual accounts from initial planning discussions through signed agreement • Identify renewal risk early and proactively develop account plans to improve retention outcomes • Lead commercial conversations with customers, including pricing, contract structures, renewal terms, and expansion opportunities • Operate within established pricing frameworks while partnering cross-functionally on approvals and exception requests when needed • Identify and develop expansion opportunities within existing accounts, including additional robots, surge units, upgraded contract structures, and professional services offerings • Build relationships across multiple levels of customer organizations, including field teams, operational leadership, directors, and executive stakeholders • Monitor customer usage, adoption trends, and engagement signals to proactively address churn risk or stalled utilization • Partner closely with Implementation Managers on account transitions, onboarding continuity, and multi-project coordination

🎯 Requirements

• 2 to 5 years of experience in Account Management, Customer Success, or a similar post-sale customer-facing role • Demonstrated experience owning or directly leading commercial renewal and expansion conversations • Comfortable navigating conversations around pricing, value, contract terms, and customer risk management • Able to operate independently and manage a portfolio of accounts with a high degree of ownership and accountability • Strong communicator who can effectively engage both field-level stakeholders and executive leadership teams

🏖️ Benefits

• employer-matched 401(k) • unlimited PTO • remote-first flexibility