Contract Virtual Care Veterinary Technician – Telemedicine

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🕒 July 7

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Logo of Dutch Vet

Dutch Vet

11 - 50 employees

👥 B2C

☁️ SaaS

💊 Pharmaceuticals

💰 $18M Series B - Dutch on 2023-10

B2C • SaaS • Pharmaceuticals

Dutch Vet is an online veterinary telehealth and pet care membership service that offers 24/7 video consults and unlimited messaging with licensed U. S. veterinarians, personalized treatment plans, and prescription fulfillment shipped to pet owners' doors. The company serves dog and cat owners through an annual subscription model covering multiple pets, a digital health dashboard, and an online pharmacy with preventive and prescription medications.

📋 Description

• Engaging with clients: Connect with pet owners via the EMR messaging system, providing support, education, and guidance on their pets’ health and well-being • Managing EMR tasks: Handle refill approvals, prescription requests, async case reviews, and renewals efficiently • Verifying and process prescriptions: Coordinate with partner pharmacies and ensure appropriate follow-up for client requests • Resolving pharmacy holds: Complete approvals and communicate with doctors and clients as needed • Supporting doctor coverage: Monitor shared veterinary admin communications and assist daily as needed • Collaborating cross-functionally: Provide feedback to improve processes, systems, and workflows • Participating in training and process improvement: Contribute to telehealth initiatives, compliance, and team development • Delivering top-tier client care: Provide empathetic, high-quality service while following clinical protocols and adapting to each case • Thriving in a fast-paced environment: Continuously learn and improve your skills to deliver excellent care • Growing: Opportunities to grow over time, responsibilities may expand to include more advanced clinical support and virtual care workflows

🎯 Requirements

• Credentialed Veterinary Technician (LVT, CVT, RVT) • 2–3+ years of clinical experience in small animal veterinary medicine; emergency or specialty experience is a plus • Comfortable using digital tools (telehealth platforms, EMRs, chat systems) • Empathetic, organized, and adaptable to a fast-paced, remote-first environment

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