Account Manager – Specialty Sales

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🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $107k - $123k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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GeneDx

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

At GeneDx, we believe that everyone deserves personalized, targeted medical care—and that it all begins with a genetic diagnosis. Fueled by one of the world’s largest rare disease data sets, our industry-leading exome and genome tests translate complex genomic data into clinical answers that unlock personalized health plans, accelerate drug discovery, and improve health system efficiencies. It all starts with a single test.

📋 Description

• Drive assigned account growth by prospecting, developing, and closing new business while expanding relationships with existing accounts [Own a portfolio of strategic accounts, developing and executing account plans while expanding relationships with existing accounts]. • Serve as the primary relationship owner of account management for healthcare providers, including physicians, genetic counselors, and staff. • Proactively identify risks to customer satisfaction, adoption, or retention and coordinate cross-functional action plans to address them. • Analyze account utilization trends and customer needs to identify opportunities for expanded testing adoption and revenue growth. • Deliver tailored, consultative sales presentations to communicate the value of GeneDx’s solutions and services. • Coordinate and execute both in-person and virtual client meetings. • Collaborate with cross-functional teams to ensure smooth onboarding, service delivery, and timely resolution of customer issues. • Lead business reviews with key stakeholders to evaluate account performance, identify growth opportunities, and strengthen strategic partnerships. • Lead educational efforts within the territory, including developing and executing in-office appointments, regional conferences events, physician lunches and dinners, and other engagement initiatives. • Stay current on clinical genomics developments, product offerings, and competitive landscape to position GeneDx effectively. • Maintain high field presence, with an expectation of 4.5 days per week spent in the field with clients. • Meet or exceed assigned sales targets, KPIs, and activity metrics. • Document customer opportunities, interactions, and updates in CRM and other business systems as needed, maintain a target clinician development pipeline. • Actively embody and encourage GeneDx cultural principles: be adaptable to change; communicate directly, with empathy; do what we say we’re going to do; be bold in our vision and brave in our execution; operate with a sense for action. • Demonstrate accountability and a strong work ethic, with a team-first mentality.

🎯 Requirements

• Bachelor’s degree required. • 3+ years of healthcare sales experience or 2+ years as a genetic counselor. • 5+ years of experience in customer-facing roles such as account management, client success, customer support, or sales. • Proven ability to solve complex, cross-functional customer challenges. • Strong relationship development and stakeholder management skills. • Excellent listening, problem-solving, and communication abilities. • Experience with Salesforce or similar CRM tools preferred. • Strong technical aptitude and ability to manage multiple opportunities simultaneously. • Ability to work independently and manage territory priorities effectively. • Valid driver’s license required.

🏖️ Benefits

• Paid Time Off (PTO) • Health, Dental, Vision and Life insurance • 401k Retirement Savings Plan • Employee Stock Purchase Plan • Employee Discounts • Voluntary benefits • Programs for parents and parents-to-be • We provide expert support for family planning, pregnancy, and postpartum care, including up to 22 weeks of fully paid parental leave (U.S.) and up to $25K annually for fertility, adoption, or surrogacy.