Genetic Counselor Assistant I

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GeneDx

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

At GeneDx, we believe that everyone deserves personalized, targeted medical care—and that it all begins with a genetic diagnosis. Fueled by one of the world’s largest rare disease data sets, our industry-leading exome and genome tests translate complex genomic data into clinical answers that unlock personalized health plans, accelerate drug discovery, and improve health system efficiencies. It all starts with a single test.

📋 Description

• Maintain working knowledge of systems used for test ordering, setup, and appointment scheduling. • Seek guidance when encountering novel scenarios and escalate complex or atypical cases to supervisors or genetic counselors as appropriate. • Meet or exceed productivity standards as assigned by the team lead. • Perform other duties as assigned to support the team or department. • Review genetic test orders to verify completeness, accuracy, and appropriateness to prevent redundant or unnecessary testing. • Facilitate test setup by linking appropriate relative samples and positive controls and performing related configuration tasks. • Accurately document order details and updates into internal systems to support downstream test processing. • Identify issues and place tests on hold for downstream processing. • Notify clients of issues, explain discrepant or missing information, and document resolution steps. • Respond to patient and provider inquiries regarding holds via phone and email with professionalism and clarity. • Resolve discrepancies or missing information in collaboration with clients to ensure compliance with clinical protocols and prevent delays in testing and reporting. • Process incoming referrals and coordinate patient scheduling to ensure timely access to genetic counseling and a seamless patient experience. • Support the Patient Counseling Team with follow-up tasks related to counseling workflows and address select test holds to prevent delays in testing and reporting.

🎯 Requirements

• Bachelor's degree required; preferred disciplines include Biology, Medical Technology, Healthcare, or a related scientific field. • Ability to work independently and collaboratively, with strong verbal and written communication skills and high proficiency in Microsoft Office 365 applications. • Demonstrate professional-level proficiency in mathematical reasoning, computer literacy, and language-based communication. • Foundational knowledge about Genetic Counseling Assistance is preferred but not required.

🏖️ Benefits

• Paid Time Off (PTO) • Health, Dental, Vision and Life insurance • 401k Retirement Savings Plan • Employee Stock Purchase Plan • Employee Discounts • Voluntary benefits • Programs for parents and parents-to-be • We provide expert support for family planning, pregnancy, and postpartum care, including up to 22 weeks of fully paid parental leave (U.S.) and up to $25K annually for fertility, adoption, or surrogacy.