Operational and Compliance Support Specialist – Staff Consultant II

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Dynamo Strategies, LLC.

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2019

🏛️ Government

💼 Consulting

🔒 Cybersecurity

Government • Consulting • Cybersecurity

Dynamo Strategies, LLC is a government-focused IT services and consulting firm that provides technology modernization and managed-support services to federal and non-federal agencies. Its stated capabilities include AI/ML, data management & analytics, cloud computing, infrastructure management and modernization, cybersecurity, software development, managed services, project and program management, content management and collaboration, and operations & maintenance. The company positions itself to help government customers adopt innovative strategies and improve operational efficiency.

📋 Description

• Support Sustainment Action Team (SAT) initiatives by maintaining and updating workflows and supporting ongoing operational improvements. • Collaborate with program staff to support Department of Defense Inspector General (DoDIG), Government Accountability Office (GAO), and Independent Public Accountant (IPA) audit activities, including reviewing audit sampling packages submitted by Military Treatment Facilities. • Support enterprise compliance initiatives by reviewing quarterly compliance checklists and Key Supporting Documents (KSDs) to ensure adherence to DHA UBO policies and regulatory requirements. • Assist with implementation of NDAA Section 716 initiatives by supporting phased MTF rollouts, coordinating training activities, resolving operational work queues, and validating encounter processing. • Support UBO Helpdesk operations by coordinating ticket assignments, tracking resolution activities, collaborating with Subject Matter Experts (SMEs), and assisting end users with policy and operational questions. • Develop, review, and maintain Standard Operating Procedures (SOPs), Helpful Handouts, training materials, presentations, and other operational documentation for publication. • Coordinate and support UBO training activities, including maintaining quarterly UBO training materials, scheduling sessions, tracking attendance, and supporting enterprise training delivery. • Provide end-user support related to Profile and Health Plan (P&HP) activities through organizational mailboxes, Microsoft Teams, and direct customer assistance while conducting regulatory research as needed. • Support the Foreign Military Workgroup by coordinating with stakeholders to resolve operational issues affecting Profile and Health Plan activities through downstream billing processes. • Develop communication products including presentations, briefings, newsletters, FAQs, job aids, and stakeholder communications. • Maintain program documentation including stakeholder records, communication logs, training trackers, operational documentation, and feedback records. • Support stakeholder engagement activities by scheduling meetings, documenting action items, tracking follow-up activities, and coordinating communications across DHA leadership, MTFs, and the program team. • Adhere to project plans, established processes, and program timelines while delivering high-quality work products in a fast-paced environment.

🎯 Requirements

• 5–7 years of experience supporting compliance programs, healthcare operations, audit readiness, program support, training, communications, or organizational initiatives. • Experience supporting Department of Defense (DoD), Defense Health Agency (DHA), Military Health System (MHS), or comparable federal healthcare organizations. • Experience supporting compliance reviews, audit preparation, or quality assurance initiatives. • Experience developing and delivering training materials, presentations, SOPs, job aids, and communication products for diverse audiences. • Experience supporting stakeholder engagement, customer service, helpdesk operations, or end-user support across multiple organizations. • Strong written and verbal communication skills with the ability to prepare clear, professional communications and technical documentation. • Ability to coordinate multiple priorities and collaborate effectively across geographically dispersed teams. • Strong organizational skills with attention to detail and ability to manage multiple assignments simultaneously. • Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, Visio, Outlook, and Microsoft Teams. • Bachelor's degree required; Master's degree preferred. • Ability to obtain and maintain a Department of Defense (DoD) Public Trust.

🏖️ Benefits

• Health insurance • Professional development opportunities