Team Leader – Operations

🔥 2 minutes ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $67k - $107.2k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Blue Cross NC

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1933

🏥 Healthcare

🛡️ Insurance

⚕️ Healthcare Insurance

Healthcare • Insurance • Healthcare Insurance

Blue Cross NC is a health insurance provider that offers a range of health plans and services to individuals and groups. The company focuses on delivering quality healthcare coverage and improving health outcomes for its members through innovative health programs and services. Blue Cross NC is committed to enhancing access to affordable healthcare while supporting the health and wellness of the communities it serves.

📋 Description

• Lead a team of departmental staff and oversee workload and operational goal execution • Provide guidance on work processes, procedures, and problem resolution • Manage day-to-day workload and execute team goals and expectations • Foster a positive, accountable, and collaborative team culture • Serve as primary contact for operational updates and escalations, including customer-facing engagement • Ensure employees are trained and respond professionally, courteously, quickly, and accurately to inquiries • Provide ongoing coaching, development feedback, and formal performance evaluations • Establish performance goals and monitor progress with departmental and cross-functional teams • Identify and address system or process gaps • Identify trends, determine root causes, document and report problems, and implement solutions • Conduct random audits and create performance improvement plans as needed • Develop and implement short- and long-term service objectives when approved • Respond to escalated issues from clients and customers • Represent the department on corporate projects

🎯 Requirements

• Bachelor's degree or advanced degree (where required), or 7+ years of experience in a related field in lieu of degree • 5+ years of experience in a related field • Proven leadership or supervisory experience • Experience in membership, enrollment, health insurance operations, customer operations, or related business functions • Experience leading teams through change while maintaining operational performance • Experience partnering with multiple business areas and stakeholders • Experience presenting information to leadership, clients, or cross-functional teams

🏖️ Benefits

• Medical, dental, and vision coverage • Health and wellness programs • Parental leave and support • Adoption and surrogacy assistance • Career development programs • Tuition reimbursement for continued education • 401k match including an annual company contribution • Paid Time Off (PTO) • Annual Incentive Bonus • Flexible work arrangements and autonomy • Remote work with a few in-office visits each year