Director of Collections Strategy

Job not on LinkedIn

🔥 3 hours ago

🏄 California – Remote

🏄 California – Remote

💵 $213k - $262k / year

⏰ Full Time

🔴 Lead

📞 Collections

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Earnest

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

💼 Consulting

📣 Marketing

💳 Fintech

Consulting • Marketing • Fintech

Earnest is a financial technology company specializing in refinancing and consolidating student loans. It offers options to help clients reduce their interest rates and tailor loan payments to fit their budgets, without any credit impact. The company focuses on client satisfaction, providing in-house support and flexible refinancing solutions. Earnest's services include refinancing student loans, Parent PLUS refinancing, and personal loans, with the aim of making higher education more affordable and manageable for students and their families. Known for transparent practices and competitive rates, Earnest has refinanced over $19. 6 billion in student loans.

📋 Description

• Build and lead the end-to-end collections strategy across personal loans and student loan refinance, with an initial focus on scaling the personal loan portfolio. • Leverage advanced risk modeling and analytics to design collections and loss-mitigation strategies that improve portfolio performance throughout the delinquency lifecycle while delivering a positive customer experience. • Design and optimize treatment strategies spanning early-stage outreaches, hardship programs, and pre-charge-off interventions. • Design and execute tests across digital and traditional communication channels, continuously optimizing customer engagement through rigorous experimentation and measurement. • Lead the AI integration roadmap for collections strategy and leverage AI tools to improve productivity and outcomes. • Define and monitor portfolio KPIs, and translate complex data into actionable business decisions. • Drive clear performance expectations and accountability with third-party vendors, and develop the long-term operating model for the optimal balance between internal capabilities and third-party partners.

🎯 Requirements

• 10+ years of experience in consumer lending collections strategy, with significant ownership of loss mitigation strategy and collections analytics. • Deep expertise in unsecured consumer lending, preferably Personal Loans, Student Loan Refinance, Credit Cards, or other installment lending products. • Proven track record of improving collections performance while balancing customer experience, regulatory compliance, and operational efficiency. • Strong analytical and quantitative background with extensive experience using data to identify opportunities, develop strategies, and measure business impact. • Expert understanding of collections performance metrics, charge-offs, and vendor management. • Proficiency with SQL and familiarity with Python, statistical modeling, and modern business intelligence platforms (e.g., Tableau, Looker). • Excellent cross-functional leadership skills with the ability to align stakeholders across Risk, Data Science, Product, Engineering, Operations, Legal, Compliance, and Finance. • Strong communication skills with the ability to translate complex analytical findings into clear business recommendations.

🏖️ Benefits

• Health, Dental, & Vision benefits plus savings plans • Mac computers + work-from-home stipend to set up your home office • Monthly internet and phone reimbursement • Employee Stock Purchase Plan • Restricted Stock Units (RSUs) • 401(k) plan to help you save for retirement plus a company match • Robust tuition reimbursement program • $1,000 travel perk on each Earnie-versary to anywhere in the world • Competitive days of annual PTO • Competitive parental leave