Technical Support Specialist

🕒 April 15

🏄 California, Colorado, +18 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🌽 Illinois – Remote ⚜️ Louisiana – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌲 Oregon – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🔔 Pennsylvania – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

💵 $75k - $95k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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EasyLlama - HR & Compliance Training For Modern Teams

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

📋 Compliance

📚 Education

👥 HR Tech

Compliance • Education • HR Tech

EasyLlama is a company specializing in compliance training solutions for businesses. Their platform offers a wide range of courses aimed at improving workplace culture, safety, and compliance with various regulations. These include areas such as harassment prevention, diversity and inclusion, workplace safety, data privacy, and cybersecurity. EasyLlama provides tailored training solutions for different industries like healthcare, technology, retail, manufacturing, and more. The platform is designed to be user-friendly, allowing employees to engage with the training at their convenience and enabling employers to assign, track, and monitor employee progress efficiently.

📋 Description

• Own and resolve escalated technical support issues, including integrations and complex product behavior • Troubleshoot across systems, APIs, and third-party tools to identify root causes • Act as the primary liaison between Support, Product, and Engineering on technical issues • Clearly document issues, reproduce bugs, and communicate context to internal teams • Ensure timely resolution and consistent follow-through on all escalations • Support pre-sales conversations by answering technical questions from prospects • Partner with Customer Success during onboarding to guide customers through technical setup • Identify recurring technical issues and drive improvements to: • - Documentation and help center content • - Internal troubleshooting workflows • - Product feedback loops • Maintain clean, accurate records in support and CRM systems

🎯 Requirements

• 3–5 years in Technical Support, Solutions Engineering, or similar role • Strong troubleshooting skills across integrations, APIs, and SaaS tools • Ability to clearly communicate technical concepts to both technical and non-technical audiences • Highly organized with strong attention to detail • Comfortable working cross-functionally with Product and Engineering teams • Proactive and resourceful — you take ownership of problems and drive them to resolution • Nice to Have: Experience working with APIs, webhooks, or integration platforms • Familiarity with tools like HubSpot, Linear, or similar SaaS ecosystems • Experience in a B2B SaaS environment • Exposure to pre-sales or onboarding support

🏖️ Benefits

• Flexible, fully remote environment • Competitive employer-sponsored health insurances • 401(k) + company matching • Professional development reimbursements • Quarterly remote work stipend