Speech & Text Analytics Engineer

🔥 0 minutes ago

🦞 Maine – Remote

🦞 Maine – Remote

💵 $98k - $173.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📝 NLP Engineer

👻 Ghost score 0%

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eBay

WebsiteLinkedInAll Job Openings

10,000+ employees

🛍️ eCommerce

🏪 Marketplace

💰 $1.1G Post-IPO Debt - eBay on 2022-11

eCommerce • Marketplace

eBay is a global online marketplace that connects buyers and sellers through auctions and fixed-price listings. The platform hosts consumer-to-consumer and business-to-consumer transactions across a wide range of categories, including collectibles and live-streamed commerce (eBay Live). eBay runs promotional events and charity auctions, maintains a worldwide office footprint with hybrid work options, and emphasizes community and economic opportunity for its users.

📋 Description

• Design and build API-based tools and data pipelines to migrate data between environments • Integrate with the DevOps and SRE team to supervise tools in production • Work with the security team to perform SAST and DAST • Partner with Quality Engineering to resolve issues and validate end-to-end interaction analytics solutions • Develop reporting layers for scalable and reliable decision-making • Deliver actionable insights from customer interactions across voice and digital channels • Improve customer experience, contact center performance, and operational efficiency • Optimize speech and text analytics models, categories, dictionaries, and behavioral frameworks • Build tools using APIs and AI to analyze and improve models • Partner with operations, business, BI, QA, engineering, privacy, and vendor teams • Translate use cases into technical requirements, delivery plans, dashboards, and measurable outcomes • Maintain user documentation and support release processes • Help implement privacy, redaction, and access controls for customer interaction data

🎯 Requirements

• 5+ years of experience in speech analytics, text analytics, contact center analytics, or a related customer interaction analytics environment • Experience with speech and text analytics platforms and contact center technologies such as Genesys Cloud, CallMiner, or similar tools • Experience analyzing voice and digital interactions • Strong Python skills • Hands-on experience with SAST and DAST • Experience with Node.js, Claude Code, LLMs, and ML engines on Linux • SQL proficiency • Experience with reporting/dashboarding tools • Proficiency in data analysis • Demonstrable experience with REST and vendor-specific APIs, JSON, ETL workflows, and data warehousing concepts • Ability to configure, test, and validate analytics solutions • Experience with structured issue resolution, quality engineering, and performance optimization • Experience using AIOps within DevOps/SRE practices • Strong multifunctional communication and project coordination skills • Ability to translate business needs into technical requirements, release plans, and clear documentation • Must be able to work without U.S. visa sponsorship • Degree in Computer Science, Information Technology, Data Analytics, or a related field is preferred, or equivalent practical experience • Genesys Cloud certifications and mentoring experience are a plus

🏖️ Benefits

• Target bonus • Restricted stock units (as applicable) • Medical benefits • Financial benefits • Other benefits • 401(k) eligibility • Paid time off (PTO) • Parental leave • Reasonable accommodation support