
201 - 500 employees
💼 Consulting
📣 Marketing
Consulting • Marketing • Sales
EBQ is a company that provides outsourced services across various business functions such as sales, marketing, customer experience, CRM setup and maintenance, and data management. They offer solutions such as appointment setting, customer onboarding, inbound and outbound support, sales team augmentation, and Salesforce architectural support. EBQ delivers tailored strategies in B2B contexts to help clients expand their sales pipeline, enhance brand presence, and improve customer retention through a combination of professional expertise and strategic insights. Thousands of businesses worldwide trust EBQ to meet their sales and marketing goals through their efficient service model.
🔥 6 hours ago
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201 - 500 employees
💼 Consulting
📣 Marketing
Consulting • Marketing • Sales
EBQ is a company that provides outsourced services across various business functions such as sales, marketing, customer experience, CRM setup and maintenance, and data management. They offer solutions such as appointment setting, customer onboarding, inbound and outbound support, sales team augmentation, and Salesforce architectural support. EBQ delivers tailored strategies in B2B contexts to help clients expand their sales pipeline, enhance brand presence, and improve customer retention through a combination of professional expertise and strategic insights. Thousands of businesses worldwide trust EBQ to meet their sales and marketing goals through their efficient service model.
• Gather clients’ business requirements and transform them into technical requirements for Salesforce design • Leverage Salesforce best practices to minimize custom development • Write technical documentation and standard operating procedures for clients • Execute training modules with EBQ customers • Audit Salesforce and provide detailed configuration optimization plans • Identify and communicate project risks and issues promptly • Migrate and implement Salesforce for new organizations • Understand clients’ business needs and customize Salesforce accordingly • Develop client relationships and advise executives and stakeholders on business processes • Create and manage custom fields and objects, flows, record types, data validation, page layouts, and third-party integrations • Develop customized reports and dashboards • Manipulate and import data into Salesforce using ETL tools • Keep current with Salesforce features and recommend process improvements • Manage tasks in EBQ’s project management system • Apply training and direction from management • Achieve or exceed monthly targets established by the supervisor • Adhere to company policies and values • Collaborate effectively and represent EBQ professionally to clients • Perform other assigned duties
• Highly motivated and disciplined self-starter with excellent oral and written communication skills • Understanding of Salesforce best practices and data architecture • Salesforce Administrator Certification • 1-2 years of Salesforce experience as an end-user or 6 months of experience as a Salesforce admin • Strong customer service and organizational skills • Understanding of Agile and Scrum methodologies • Working proficiency with Microsoft Excel • Process-oriented • High attention to detail • No visa sponsorship is available for this position • Ability to talk or hear regularly; stand, walk, use hands to finger, handle or feel, and reach with hands and arms frequently; lift 15 pounds at times • Online screen sharing tools such as RingCentral Meetings, WebEx, GoToMeeting, or Join.Me (desirable, but not required) • Knowledge of SQL or SOQL (desirable, but not required) • Additional preferred Salesforce certifications: Advanced Administrator, Platform App Builder, Business Analyst, Sales Cloud Consultant, Service Cloud Consultant, Nonprofit Cloud Consultant, Experience Cloud Consultant, Marketing Cloud Consultant, or CPQ Specialist • Business analyst and/or sales experience (desirable, but not required) • Experience working with both SMB and Enterprise organizations (desirable, but not required) • Experience working with Non-Profit organizations (desirable, but not required) • Understand or experience in release management and software development lifecycle (desirable, but not required)
• Equal employment opportunities • Reasonable accommodation during the application process
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