Content Editor

🔥 0 minutes ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $55.2k - $78.9k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

👨🏼‍💻 Content Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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EBSCO Information Services

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1984

📚 Education

🤝 B2B

☁️ SaaS

Education • B2B • SaaS

EBSCO Information Services is a provider of research databases and ebooks, facilitating access to scholarly content through its platform, EBSCOhost. The company focuses on helping users discover reliable articles and research materials across various topics, supporting institutions in their research initiatives. With a commitment to accessibility and corporate responsibility, EBSCO offers tools for effective research and aims to foster a carbon-neutral environment.

📋 Description

• Develop user-centered communications that help customers understand features, workflows, and updates through clear, actionable content delivered across appropriate channels • Create articles and guidance that address common user challenges and support successful adoption of products • Write and edit in-product content such as interface text, help text, onboarding flows, and materials that improve usability • Document real-world outcomes by researching and writing customer stories that illustrate how libraries use NoveList products to solve problems and achieve results • Collaborate with product and content teams to support feature adoption and keep information accurate and current • Maintain the NoveList voice by editing and improving written materials to ensure consistency and alignment with product messaging • Ensure content meets library needs by grounding all materials in user research, product goals, and the practical workflows of library staff and patrons • Support product education by coordinating logistics for webinars and other learning experiences that help customers use NoveList products effectively • Keep library of current content up to date and relevant

🎯 Requirements

• 2+ years of experience creating original content for a library-focused or customer product-facing industry • Strong ability to translate complex information into user-friendly language • Ability to self-manage multiple priorities within deadlines and report on work produced • Ability to quickly grasp new information and be adept at managing multiple priorities within deadlines

🏖️ Benefits

• Medical, Dental, Vision, Life and Disability Insurance and Flexible spending accounts • Retirement Savings Plan • Paid Parental Leave • Holidays and Paid Time Off (PTO) • Mentoring program