Clinical Response Specialist I

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Echo AI (acquired by Calabrio)

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤖 Artificial Intelligence

☁️ SaaS

🤝 B2B

💰 $25M Series B on 2021-05

Artificial Intelligence • SaaS • B2B

Echo AI is a company that developed conversational AI and interaction-analytics tools for contact centers, focusing on speech-to-text, conversation intelligence, sentiment analysis, automated QA, and agent-assist features to boost agent productivity and customer experience. Its solutions were offered as cloud/SaaS products for enterprise contact centers and B2B customers and have been integrated into Calabrio ONE following its acquisition by Calabrio.

📋 Description

• Respond to inquiries, completing intake calls in a validating, timely, inclusive, and comforting fashion while determining clinical appropriateness to move forward in the admissions process. • Support coverage gaps for fax, email, voicemail, and web inquiry coverage to determine if patients and families are appropriate to move forward with receiving care at ERC Pathlight. • Consult with referring providers and ERC Pathlight treatment teams regarding red flags or readmissions. • May be required to work some evenings and/or weekends based on coverage needs at the time of hire

🎯 Requirements

• Bachelor's Degree in any related field. One year of directly related experience may be substituted for a degree. (REQUIRED) • 1+ years patient or person facing customer service experience (REQUIRED) • Experience working with individuals with mental illness. (REQUIRED) • Willingness to work occasional nights and weekends (REQUIRED)

🏖️ Benefits

• competitive compensation • comprehensive medical, dental, and vision coverage • generous Paid Time Off • Parental Leave benefits • Retirement benefits • tuition reimbursement