Student Loan Call Center Representative

🕒 July 29

🏈 Alabama, Alaska, +33 more states – Remote

🏈 Alabama – Remote 🐻 Alaska – Remote 🌵 Arizona – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $20 / hour

⏱ Part Time

⚪️ Entry-level

📞 Call Center Representative

🚫👨‍🎓 No degree required

👻 Ghost score 27%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ECMC Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1994

🤝 Non-profit

📚 Education

Non-profit • Education

ECMC Group is a nonprofit corporation focused on helping students succeed. Headquartered in Minneapolis, ECMC Group and its family of companies provide financial tools and services, as well as funding for innovative programs to help students achieve their academic and professional goals. They are involved in initiatives like the Bold Path Fellowship, which provides entrepreneurial onramps for under-resourced graduates, and they focus on career coaching and support for students, including those who are formerly incarcerated.

📋 Description

• Make outbound calls to students and references to counsel them on options for managing student loans and keeping or bringing loans current through payment, forbearance or deferment • Communicate with borrowers by telephone, mail and/or email about their responsibilities and the consequences of default • Receive predictive telephone dialer system transfers and handle them within required measures • Maintain clear, concise and accurate documentation of borrower accounts, including all contact made and received • Maintain current and accurate knowledge of laws and regulations affecting student-loan repayment, consequences of default, and payment/deferment options • Update loan status in the system of record • Participate in work group activities to solve problems or improve processes • Perform other related duties as assigned

🎯 Requirements

• High School diploma or GED • 1+ year of office/business, clerical or customer service experience • 1 year of call center experience (preferred) • 1 year of financial industry experience, including student loans, collections and/or banking (preferred) • Bilingual in Spanish and English (preferred) • Ability to perform each essential duty satisfactorily • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

🏖️ Benefits

• Generous 401(k) plan with a company match up to 6% • Additional discretionary 401(k) contribution potential following 1 year with at least 1,000 hours of service • Paid time off accrual • Commuter subsidy • Tuition reimbursement up to $5,250/year pre-tax for approved programs • Student loan payment reimbursement up to $2,400/year