Staff Product Manager

🕒 June 23

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ecoATM Gazelle

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2010

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

ecoATM Gazelle is a company specializing in the trade-in and recycling of electronic devices, particularly mobile phones. They operate thousands of kiosks across the United States, allowing consumers to sell their old phones in exchange for cash. By evaluating the device's condition and specifications, ecoATM provides a convenient and eco-friendly solution for reducing electronic waste, contributing to the recycling of over 50 million devices to date. Their mission focuses on sustainability by preventing toxic electronic waste from entering landfills, supporting a healthier planet while providing immediate financial returns to consumers through easy and secure transactions.

📋 Description

• Own the product requirements and specification for the next-gen kiosk, grounded in customer, operational, and business needs. • Work closely with Hardware engineering and PMO to drive the design and manufacturing partner through a gated development process (concept → EVT → DVT → PVT → mass production), with clear exit criteria at each gate. • Own the reliability loop: partner with operations to source and interpret field-failure data, attribute root cause to design where it belongs, and partner with hardware engineering to define and validate the fix — then carry those learnings forward into the next-gen design. • Set firmware requirements with engineering — especially diagnostics/telemetry and over-the-air updateability, so we can improve the fleet without a field visit. • Define and monitor quality metrics; make build-vs-modify and make-vs-buy calls with data. • Partner with software, ensuring problems are articulated with data and justify the investment in requested experience changes to the existing fleet. • Be a master of saying no, with clear articulation and data that backs the reasoning. • Travel to the field, the design firm, and the manufacturing site as the program requires.

🎯 Requirements

• 8+ years of product management, including ownership of physical or hardware products. • Has personally taken a hardware product from concept through mass production, including the EVT/DVT/PVT validation gates. • Experience working client-side with external industrial-design firms and/or contract manufacturers — owning the relationship and the requirements. • Comfortable across mechanical, electrical, and embedded/firmware domains; experience owning firmware requirements and a hardware/software interface makes you more interesting. • Strong commercial and analytical judgment — can build a cost/reliability business case and defend a tradeoff with data. • Experience with connected or field-deployed hardware (IoT, kiosks, vending, robotics, EV charging, ATMs) is a plus.

🏖️ Benefits

• This position may also be eligible for short-term and long-term incentives based on individual and company performance.