
201 - 500 employees
🔒 Cybersecurity
🏢 Enterprise
Cybersecurity • Cloud • Enterprise
Thrive is a company that specializes in providing managed services and technological solutions for businesses. They focus on cybersecurity, cloud services, network management, and productivity tools to optimize business performance and drive digital transformation. With a customer-centric approach, Thrive offers services such as disaster recovery, IT compliance, regulatory services, and virtual chief information security officer (vCISO) advisory. They serve various industries including financial services, healthcare, government, and education, leveraging their expertise to empower clients to harness the promise of technology for better strategic outcomes.
🔥 0 minutes ago
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201 - 500 employees
🔒 Cybersecurity
🏢 Enterprise
Cybersecurity • Cloud • Enterprise
Thrive is a company that specializes in providing managed services and technological solutions for businesses. They focus on cybersecurity, cloud services, network management, and productivity tools to optimize business performance and drive digital transformation. With a customer-centric approach, Thrive offers services such as disaster recovery, IT compliance, regulatory services, and virtual chief information security officer (vCISO) advisory. They serve various industries including financial services, healthcare, government, and education, leveraging their expertise to empower clients to harness the promise of technology for better strategic outcomes.
• Provide remote support across diverse, multi-tenant environments • Handling escalated incidents and complex service requests. • Advanced troubleshooting and implementing changes • Coordinate with other teams and serve as an escalation point • Maintain clear client communication • Analyze and document unfamiliar client server, workstation, and network environments • Support and troubleshoot diverse computing environments • Perform rapid root-cause analysis of workstation-, server-, and network-level incidents • Troubleshoot and resolve high-level incidents independently • Utilize appropriate software utilities for resolution • Set and manage client expectations throughout the process • Guide clients on applications and best practices • Develop, document, and help implement client standards
• 3–5 years in IT support/operations, including MSP or multi-tenant experience • Deep experience with Windows Server, Active Directory, Azure AD/Entra, Exchange/M365 admin, Intune, and SharePoint • Competent in networking (Layer 2/3, VLANs, DHCP/DNS, NAT, site-to-site VPNs) • Experience with endpoint security (EDR/AV), backup/DR, patch management. • Proficient with PowerShell scripting and automation. • Strong incident management, change control, and documentation. • Excellent written and verbal communication, documentation, and time-management skills • Ability to work independently and collaboratively in a team environment. • Availability to work after hours or participate in on-call rotations as required. • Excellent customer service skills
• Remote support across diverse, multi-tenant environments • Guidance, training and experience necessary to build a lucrative career
Apply Now🔥 9 hours ago
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