Customer Success Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $70k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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EdSights

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

📚 Education

☁️ SaaS

🤖 Artificial Intelligence

🔥 Funding within the last year

💰 $80M Private Equity Round - EdSights on 2025-09

Education • SaaS • Artificial Intelligence

<EdSights> EdSights is a student-success platform that amplifies the student voice to improve engagement, retention, and persistence at higher-education institutions. The company provides an AI-powered SMS engagement system, an AI chatbot for 24/7 student support, and real-time analytics including a Student Voice Score (SVS) benchmark to surface intervention opportunities and institutional insights. EdSights partners with universities to deliver conversational data, automated interventions, and integrations that reduce advisor workload while increasing student satisfaction and retention.

📋 Description

• Own a portfolio of college and university partners as their trusted advisor • Serve as the primary point of contact and build multi-threaded relationships with stakeholders and decision-makers • Lead regular partner check-ins, strategic business reviews, and renewal conversations • Travel to partner campuses approximately once per quarter • Own the full renewal cycle from understanding partner needs through negotiation and close • Identify, qualify, and close expansion opportunities, partnering with Sales on larger or complex deals • Maintain accurate renewal forecasts and pipeline documentation • Drive product adoption and usage aligned with institutional goals • Develop partner-specific messaging frameworks tied to institutional calendars and objectives • Guide partners toward best practices and proven use cases • Analyze partner data to identify trends, risks, and opportunities • Create and deliver reports and presentations demonstrating usage, impact, and ROI • Represent partner needs internally and collaborate with Product and Engineering to improve the platform and experience • Collaborate with Sales, Product, and Marketing • Report to a Customer Success Director

🎯 Requirements

• 3+ years of experience in customer success or account management in B2B SaaS • Demonstrated track record of owning and closing renewals and expansion within a book of business • Measurable impact on retention metrics • Strong commercial instincts, including deep discovery, revenue protection, partnership development, and expansion opportunities • Experience influencing senior or executive stakeholders • Excellent written, verbal, and presentation communication skills • Comfort working with data and translating insights into partner-facing narratives • High organizational skills managing multiple accounts, renewal cycles, and priorities • Proactive, ownership-oriented mindset with a bias toward action • Passion for education, student success, and EdSights' mission

🏖️ Benefits

• Remote-friendly work • Unlimited PTO • Paid parental leave • Competitive compensation • New Apple hardware • 401k matching • Strong health and wellness benefits • Mission-driven, high-growth startup environment • Values-driven, collaborative, inclusive, no-ego culture