Senior Implementation Manager

Job not on LinkedIn

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $90k - $120k / year

⏰ Full Time

🟠 Senior

🛠️ Implementation Specialist

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EdSights

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

📚 Education

☁️ SaaS

🤖 Artificial Intelligence

💰 $80M Private Equity Round - EdSights on 2025-09

Education • SaaS • Artificial Intelligence

<EdSights> EdSights is a student-success platform that amplifies the student voice to improve engagement, retention, and persistence at higher-education institutions. The company provides an AI-powered SMS engagement system, an AI chatbot for 24/7 student support, and real-time analytics including a Student Voice Score (SVS) benchmark to surface intervention opportunities and institutional insights. EdSights partners with universities to deliver conversational data, automated interventions, and integrations that reduce advisor workload while increasing student satisfaction and retention.

📋 Description

• Serve as the primary point of contact for partners during implementation • Own enterprise, strategic, and multi-product/multi-campus accounts • Drive successful adoption, onboarding, and launches, including transition to Partner Success • Coach partners on change-management best practices • Identify and mitigate partner and delivery risk with Partner Success • Partner with Product and Technical Integrations to define implementation methodology, configuration standards, and documentation • Expand implementation processes for data-heavy, complex implementations such as CRM • Contribute to team-wide process and standards improvement • Mentor Implementation Managers and Associates • Serve as an escalation resource for complex partner relationship or delivery challenges • Maintain account project plans using Asana, Salesforce, and other project-management tools • Collaborate across internal teams to complete implementation tasks • Manage time, completion estimates, calendars, and partner expectations • Configure automated SFTP integrations to optimize ongoing data synchronization • Assist with field mapping and data alignment, liaising between partners and technical teams

🎯 Requirements

• 4-6+ years in implementation, onboarding, or customer-facing SaaS roles • At least 1-2 years managing enterprise or strategic accounts • Required: 3+ years of hands-on CRM implementation experience, including configuration, data migration, workflow/automation setup, and integrations • Experience with higher-education-specific CRM platforms such as EAB Navigate, Slate, Salesforce Education Cloud/EDA, Element451, Ellucian CRM Recruit/Advise, or similar is a strong plus • Multi-threaded stakeholder management experience • Change management experience • Ability to coach and mentor peers • Exceptional communication and customer service skills; high EQ • Project management skills and experience using project management tools • Teaching and facilitation skills • Experience in higher education is a plus • Self-starter with strong problem-solving skills and ability to work with minimal oversight • Customer-first mindset • Must provide 3 references, ideally 2 previous managers

🏖️ Benefits

• Remote-friendly work • Unlimited PTO • Paid parental leave • Competitive compensation • New Apple hardware • 401k matching • Strong health and wellness benefits • Mission-driven work in higher education • Values-driven, collaborative, inclusive culture • Professional growth at a fast-scaling EdTech company