Senior Technical Implementation Manager

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $130k - $150k / year

⏰ Full Time

🟠 Senior

🤓 Technical Project Manager

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EdVisorly

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

🤖 Artificial Intelligence

📚 Education

☁️ SaaS

Artificial Intelligence • Education • SaaS

EdVisorly is an education technology company that uses AI to modernize and automate college transfer processes, including transcript evaluation, transfer credit equivalencies, and transfer student recruitment. Their EddyAI platform automates transcript processing and provides enrollment data insights; EdVisorlyRecruit focuses on recruiting transfer-ready students; EddyDB creates a centralized AI-powered equivalency database; and EddyNavigate offers student-facing tools for real-time credit transparency. The company targets universities, community colleges, and other higher-education institutions to improve admissions efficiency, boost recruitment, and enhance student decision-making.

📋 Description

• Lead the technical workstream for partner implementations from discovery and integration scoping through testing, go-live, and transition to ongoing support • Configure and manage integrations with Student Information Systems and campus platforms • Own data mapping, field validation, configuration, and data quality assurance • Partner with project managers to identify technical dependencies, communicate risks, and keep implementations on track • Investigate and resolve complex integration and data issues across partner systems and EdVisorly's platform • Analyze system logs, SQL queries, and datasets to identify root causes and troubleshoot discrepancies • Monitor integration health, identify technical risks and blockers, and develop solutions • Serve as the primary technical point of contact for partner IT, registrar, and enrollment teams • Lead technical working sessions and guide partners through integration requirements • Translate complex technical concepts for technical and non-technical audiences, including executive sponsors • Collaborate with Product and Engineering teams on technical issues, partner feedback, and product improvements • Create bug reports, feature requests, technical recommendations, runbooks, data mapping templates, troubleshooting guides, and implementation documentation • Contribute to scalable implementation playbooks, processes, and best practices

🎯 Requirements

• 4+ years of experience in technical implementation, solutions engineering, integration consulting, technical account management, or a similar customer-facing technical role, ideally within a B2B SaaS environment • Hands-on technical proficiency with SFTP, SSO, SAML, network troubleshooting, REST APIs, web services, VPN configuration, SSH tunneling, JSON, CSV, scripting, cURL, and Postman • Experience with complex datasets, writing SQL queries, reviewing system logs, and identifying missing, duplicated, or inaccurate data • Ability to independently investigate technical challenges, identify root causes, and drive issues through resolution • Ability to build credibility with technical stakeholders, lead technical discussions, and translate complex concepts for non-technical audiences • Ability to manage competing priorities across multiple concurrent implementations and meet deadlines • Comfort navigating challenges involving multiple systems, stakeholders, and competing dependencies • Adaptability, resilience, willingness to build processes, self-direction, accountability, and ownership of technical challenges • Preferred: experience integrating with or supporting Ellucian Banner, Ellucian Colleague, or Oracle PeopleSoft Campus Solutions • Preferred: experience working with higher education institutions, especially registrar, admissions, enrollment, or transfer credit operations • Preferred: familiarity with Ellucian Ethos or other SIS integration middleware • Preferred: experience with higher education CRM platforms such as Slate or Salesforce Education Cloud • Preferred: experience leveraging AI tools for technical troubleshooting, documentation, or data analysis • Must be legally authorized to work in the United States

🏖️ Benefits

• Equal opportunity employer committed to an inclusive environment • Reasonable accommodations throughout the hiring process and employment relationship