Event Technology Lead – Pacific or Mountain Time Zone Preferred

🕒 June 16

🇺🇸 United States – Remote

💵 $75k - $90k / year

⏰ Full Time

🟠 Senior

🎪 Events

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 29%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Enterprise Events Group

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1995

💼 Consulting

📦 Logistics

✈️ Travel

Consulting • Logistics • Travel

Enterprise Events Group is a premier event planning and management agency specializing in creating memorable live, virtual, and hybrid event experiences. With over 25 years of expertise, EEG offers a comprehensive range of services including event strategy, site selection, event management software, event production, logistics, sponsorship sales, tradeshow management, event registration, travel management, and event data analytics. The company utilizes its in-house EEG Event360 software platform, built on Salesforce, to deliver impactful event experiences that enhance brand visibility and drive business success. EEG prides itself on its deep-rooted industry connections and strategic partnerships to ensure each event exceeds expectations and leaves a lasting impression.

📋 Description

• Own the day-to-day relationship with assigned clients for event technology product technical requirements • Increase customer adoption, retention, and satisfaction • Establish trusted strategic-advisor relationships and drive continued product value • Build events in Cvent and assigned vendor platforms • Lead knowledge for a specific vendor product and maintain certifications in other vendor products • Develop, prepare, and nurture customers for advocacy • Identify and/or develop upsell opportunities during the sales cycle and transition them to operations • Document client requirements, obtain specification signoff, and submit changes to the development team • Advocate for customer needs and issues across departments • Program manage account escalations • Participate in team meetings and provide client updates on development and production problems • Work on EEG’s proprietary Event360 product and internal projects as time allows • Travel onsite as needed

🎯 Requirements

• Prior experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention • 3+ years building corporate events websites in Cvent, incentives, SKOs and User Conferences • Proven ability to drive continuous value of products • Familiarity working with clients of all sizes • Impeccable written and verbal communication skills • Detail oriented and analytical • Strong team player and self-starter • Ability to thrive in a multi-tasking environment and adjust priorities on-the-fly • Bachelor’s Degree • 3+ years of relevant experience • Certified in Cvent • Preferred experience with Salesforce or other Force.com platforms • Preferred experience with Rainfocus, Swoogo, and other event platforms • Proficient in Office software • 1–3 years of operational experience working for an event management company, including planning and on-site operation • Strong leadership ability and effectiveness in managing team communication and expectations • Ability to adapt to a rapidly growing business • Ability to manage projects and follow up on requests • Willingness to be certified in event management platforms such as Event360, Swoogo, and Cvent

🏖️ Benefits

• Fully remote work • Onsite travel, as needed • Equal opportunity employment and merit-based employment decisions