Event Technology Lead

🔥 4 hours ago

🇺🇸 United States – Remote

💵 $75k - $90k / year

⏰ Full Time

🟠 Senior

🎪 Events

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Enterprise Events Group

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1995

🤝 B2B

🏢 Enterprise

B2B • Enterprise

Enterprise Events Group is a premier event planning and management agency specializing in creating memorable live, virtual, and hybrid event experiences. With over 25 years of expertise, EEG offers a comprehensive range of services including event strategy, site selection, event management software, event production, logistics, sponsorship sales, tradeshow management, event registration, travel management, and event data analytics. The company utilizes its in-house EEG Event360 software platform, built on Salesforce, to deliver impactful event experiences that enhance brand visibility and drive business success. EEG prides itself on its deep-rooted industry connections and strategic partnerships to ensure each event exceeds expectations and leaves a lasting impression.

📋 Description

• Own overall day-to-day relationship with assigned clients for all event technology product technical requirements, which include: Increasing adoption, ensuring retention, and satisfaction. • Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of event technologies product and its components. • Willingness to be certified in event management platforms such as Event360, Swoogo, Cvent, etc. based on customer preferred platforms. • Build events in assigned vendor platforms. • Potentially be a lead in knowledge for a specific vendor product and certified in all other vendor products. • Develop, prepare, and nurture customers for advocacy. • Work to identify and/or develop upsell opportunities during the sales cycle to transition to operations. • Work with clients to document requirements for different components, specification signoff and submit changes to the development team. • Advocate customer needs/issues cross-departmentally. • Program manage account escalations. • Participation contributing to team meetings; providing client updates on development and production problems. • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. • Build events in Cvent and assigned vendor platforms EEG’s Proprietary Event360 Product and Internal Project work when time allows. Internal product development projects as assigned. • Onsite travel, as needed.

🎯 Requirements

• Prior experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention. • 3+ years building corporate events websites in Cvent, incentives, SKOs and User Conferences. • Proven ability to drive continuous value of our product(s). • Familiarity working with clients of all sizes. • Impeccable written and verbal communication skills. • Detail oriented and analytical. • Strong team player but still a self-starter. • Thrives in a multi-tasking environment and can adjust priorities on-the-fly. • Bachelor’s Degree. • 3+ years of relevant experience. • Certified in Cvent. • 3+ years building corporate events websites in Cvent, incentives, SKOs and/or User Conferences. • Preferred experience with Salesforce or other Force.com platforms. • Preferred experience with other event platforms such as Rainfocus, Swoogo, etc. • Proficient in Office software. • Prior experience in closing sales deals at the executive level a plus. • 1 - 3 years of operational experience working for an event management company, including planning and on-site operation.

🏖️ Benefits

• None specified