Part-Time Contact Center Representative

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $20 / hour

⏱ Part Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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eFinancial

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2001

🏥 Healthcare

💼 Consulting

🛡️ Insurance

Healthcare • Consulting • Insurance

<eFinancial> is an online life insurance quote comparison and brokerage platform that helps consumers compare and purchase term, permanent, and final expense life insurance from top-rated carriers. The site offers quick online quotes, a 10-question term calculator, educational resources, and access to licensed agents who can provide personalized guidance and same-day coverage in many cases. eFinancial aggregates carrier options, highlights plan differences (coverage lengths, premiums, medical exam requirements, cash value), and emphasizes customer support and easy application processes.

📋 Description

• Conduct calls with prospects to collect information and transfer qualified leads to licensed insurance advisors • Use multiple computer systems and databases to look up lead records and accurately disposition interactions • Follow phone scripts and workflows to maintain compliance with applicable laws and regulations • Collect accurate information to facilitate life insurance sales • Meet performance metrics including attendance, call availability, daily call minimums, call-to-transfer percentage, quality scores, and customer satisfaction ratings • Participate in training as needed to remain current on systems and regulatory requirements • Sit or stand at a desk while using a computer and telephone headset • No on-camera presence is required

🎯 Requirements

• High school diploma or equivalent • Customer service, sales, administrative, retail, hospitality, campus, volunteer, or other experience involving communication with customers or the public is preferred; relevant school or community experience applies • Strong verbal communication skills with a clear, professional phone presence • Strong problem-solving and interpersonal skills • Comfortable working independently in a remote setting • Adaptability and resilience in a fast-paced setting • Comfort using computers, learning new systems, and working across multiple applications • Ability to multitask while maintaining attention to detail • Quiet, distraction-free work environment • Reliable access to high-speed internet • Bilingual or multilingual communication skills, including English and Spanish, are a plus • Ability to work Monday-Friday, 12:00 pm–4:00 pm CST • Part-time availability of 20 hours per week

🏖️ Benefits

• Week-long training • Tech hardware and systems provided • Ongoing virtual support • Flexible part-time remote work • 401(k) plan with company match • Sick time accrues each pay period • Medical insurance • Dental insurance • Health Savings Accounts • Flexible Spending Accounts (Health, Dependent Care & Transit) • Vision Care • Short-term disability coverage • Long-term disability coverage • Life and AD&D coverages • One to two short breaks each shift