Account Manager, North American & International

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $60k - $75k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 0%

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Estes Forwarding Worldwide

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2003

💼 Consulting

🏥 Healthcare

🍽️ Food & Beverage

Consulting • Healthcare • Food & Beverage

Estes Forwarding Worldwide is a logistics and transportation company that specializes in domestic and international shipping solutions. They offer a range of services including air charter, white glove delivery, container drayage, warehousing, and contract logistics, catering to various industries and operational needs. EFW is committed to providing customized solutions to streamline logistics and enhance operational efficiency for their clients.

📋 Description

• Manage day-to-day relationships with clients and Global Managers • Establish and maintain positive, productive customer relations • Resolve client issues and transactional complaints • Collaborate with North American Operations, Sales management, and internal subject-matter experts • Coordinate client support and direct client strategies • Report on client relationships and compile requested client data • Manage implementation and onboarding of new client accounts • Develop SOPs and IHPs • Monitor carrier delays and advise Control Tower management regarding carrier utilization • Ensure KPIs are met and exceeded • Review the EFW network for improvement opportunities • Develop business and new relationships within assigned accounts • Act as liaison for executive client escalations • Facilitate client and operations meetings • Build strategic relationships and identify value-creation opportunities • Work with sales and operations management to develop customer solutions • Maintain expertise in products, services, technology changes, and industry innovations • Comply with C-TPAT and TSA security procedures • Perform administrative functions and other assigned duties

🎯 Requirements

• Minimum of a Bachelor’s Degree (or equivalent) preferred • Minimum of 2-3 years industry experience preferred • Intermediate proficiency in Microsoft Office, internet, web-based and job specific software applications • Demonstrated knowledge of sales concepts, methods and techniques • Strong consulting and presentation skills • Knowledge of domestic and international regulatory compliance laws and regulations related to the supply chain and transportation industry • Excellent written and oral communication skills • Ability to plan, organize and manage multiple projects and set priorities • Must pass a pre-employment drug screen, random drug and/or alcohol tests, and criminal history background check • Must be eligible to work in the United States • EFW will not sponsor a new applicant for employment authorization • Periodic travel up to 40% required

🏖️ Benefits

• Paid vacation, sick time, and holidays • 401(k) plan with company match • Medical, dental, and vision insurance • Short- and long-term disability plans • Life and accidental death & dismemberment insurance • Job referral bonus program • Career growth and development opportunities • Continuous learning environment

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