Product Implementation Specialist

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🗽 New York – Remote

🗽 New York – Remote

💵 $60k - $70k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🪄 Product Specialist

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eHealth Technologies

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2006

🤖 Artificial Intelligence

☁️ SaaS

🤝 B2B

💰 $41M Venture Round - eHealth Technologies™ on 2019-03

Artificial Intelligence • SaaS • B2B

eHealth Technologies is an AI-driven healthcare interoperability company that provides SaaS platforms to automate the retrieval, clinical organization, and delivery of comprehensive patient records (including imaging and pathology) into clinical workflows and EHRs. With over 20 years of healthcare experience, the company serves health systems, life sciences organizations, care coordination companies, and health information exchanges to accelerate time-to-treatment, reduce clinician administrative burden, lower costs, and improve revenue and patient outcomes.

📋 Description

• Successfully manage customer launches from kick-off to transition to Customer Success. • Establish and maintain productive, professional relationships with key customer personnel, Including management, executive and clinical staff. • Assist in understanding current customer workflow while establishing the best fit for eHealth products • Mitigate critical situations between the customer and eHealth. • Determine how to define, drive, and demonstrate the value (ROI) delivered. • Maintain consistent messaging with all corporate strategies. • Facilitate regular reviews with the customer during post-launch period, including in depth case and submission evaluations. • Maintain action registers of all customer needs. • Monitor all customer trends and acting accordingly during length of ownership. • Conduct ongoing customer trainings and optimizations. • Ability to simultaneously manage several projects. • Ability to complete tasks accurately and within strict time constraints. • Proactively assesses, clarifies, and validates customer needs on an ongoing basis becoming a customer advocate • Work in conjunction with the eHealth VP of Enterprise Sales, Customer Success managers, Director of Clinical Optimization, Operations Director, and Operations managers. • Maintain working knowledge of all necessary platforms (SalesForce, Box.com, Trello, etc)

🎯 Requirements

• Associate’s degree in relevant field of study required; bachelor’s degree in business discipline preferred. • Three (3) to Five (5) or more of relevant work experience • Project management experience preferred. • Demonstrate effective educational and presentation skills in diverse settings from one-on-one to formal large group situations. • Ability to work independently with little or no direct supervision. • Experience with Electronic Medical Records preferred. • Proficiency with computer software (Excel, Word, Outlook, PowerPoint, etc.). • Excellent written and verbal communication skills. • Ability to learn and retain intimate understanding of eHealth Technologies business. • Ability to interact and cooperate with all employees. • Must be experienced and comfortable working in a fast-paced entrepreneurial environment and able to deal well with change and ambiguity • Exercises good judgment and utilizes creative problem solving skills • Ability to complete tasks accurately and within strict time constraints • Ability to simultaneously manage several projects.

🏖️ Benefits

• Willingness and ability to travel 25% • Professional development opportunities