Chat Screening Representative – Seasonal

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eHealth, Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1997

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 Post-IPO Equity on 2021-01

Consulting • Healthcare • Logistics

eHealth, Inc. is a technology and services company that connects individuals with healthcare plans and services. The company provides a platform that helps consumers find, compare, and enroll in health insurance plans including Medicare, individual and family health insurance, small business health insurance, and ancillary plans. eHealth also offers advisory services to help guide customers through the complex process of choosing the right plan for their needs.

📋 Description

• Support online customers through inbound chat • Handle 4–6 simultaneous inbound chats while maintaining accuracy, organization, and timely responses • Qualify customer needs and route customers to the appropriate department or licensed agent • Answer general insurance questions and guide customers through website navigation, plan viewing, and enrollment processes • Provide accurate information using available tools and resources without giving advice or recommendations • Maintain a positive, customer-first tone across chat interactions • Escalate unresolved inquiries to the appropriate team or licensed representative • Manage multiple concurrent conversations in a fast-paced environment • Use multiple software platforms and troubleshoot minor technical issues • Work scheduled shifts, overtime, weekends, and holidays during the Annual Enrollment Period

🎯 Requirements

• 1+ years of customer service chat-based experience • Excellent written communication, grammar, spelling, and professional tone • Minimum typing speed of 50+ WPM with ability to manage 4–6 live chats simultaneously • Solid computer skills and proficiency with standard software • Ability to navigate multiple software platforms at once • High-speed hardwired internet with minimum 50 Mbps download and 10 Mbps upload • Ability to stay organized, prioritize effectively, and maintain accuracy under high-volume conditions • Ability to work shifts between 5:00 AM and 8:00 PM PST, including weekends and holidays • Availability for extended hours and overtime during October 15–December 7 • Role employed through a third-party staffing vendor

🏖️ Benefits

• Annual performance bonus • Benefits supporting employees' personal and professional wellness • Remote work arrangement