Strategic Engagement Manager

🕒 April 27

🇺🇸 United States – Remote

💵 $125k - $140k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

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Elation Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2010

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

Healthcare Insurance • Software as a Service (SaaS) • Artificial Intelligence

Elation Health is a company that provides a clinical-first electronic health record (EHR) platform designed for primary care practices. Their platform, which includes AI-powered features like Note Assist, aims to enhance patient care by streamlining clinical workflows and improving efficiency. Elation Health serves small to medium-sized practices, direct care providers, and enterprises, offering services such as medical billing software, telehealth, and patient engagement tools. With a focus on better patient-provider relationships and exceptional care, Elation Health supports over 32,000 clinicians in advancing their medical practices.

📋 Description

• Serve as the primary point of accountability for Elation’s largest, most complex enterprise customer engagements — owning the relationship from implementation kick-off through successful adoption and scale. • Identify opportunities to leverage AI, automation, and product capabilities to reduce implementation friction, improve adoption, and shorten time to value. • Lead organizational change management initiatives, guiding customers through the cultural, operational, revenue, and clinical shifts required to successfully adopt Elation’s platform. • Build and maintain executive-level relationships with C-suite and senior leadership teams at customer organizations, acting as a trusted strategic advisor throughout the engagement lifecycle. • Develop and execute detailed project plans with clearly defined success criteria, milestones, and KPIs that map implementation activities to measurable ROI and clinical outcomes. • Define, track, and communicate the business value of implementation work, translating operational, financial,  and clinical performance metrics into executive-ready insights and progress reports. • Manage multiple high-complexity customer engagements simultaneously, proactively identifying risks and driving resolution across internal and external stakeholders. • Collaborate cross-functionally with Sales, Customer Success, Product, Support, Engineering, and Partnerships to ensure a seamless and high-quality customer experience. • Build repeatable implementation playbooks and best practices that raise the bar for the broader Professional Services team. • Champion and embed Elation’s values in every customer and internal interaction. • Help define and evolve Elation’s next-generation Professional Services model, balancing high-touch strategic guidance with scalable, repeatable delivery mechanisms.

🎯 Requirements

• 7+ years of experience in senior implementation, customer success, or strategic consulting roles within healthcare technology — deep familiarity with clinical workflows, revenue cycle management and health IT systems is required. • Experience building or evolving service delivery models in a high-growth SaaS or healthcare technology environment, including the use of automation, standardization, or AI-enabled workflows to improve scale and customer outcomes. • Demonstrated success owning enterprise-scale SaaS implementations with large, complex healthcare organizations (e.g., multi-site practices, health systems, ACOs, or managed care organizations). • Proven ability to build trust and navigate relationships at the C-suite level, including CMOs, COOs, and CTOs, as well as day-to-day clinical, financial, and operational end users. • Strong expertise in organizational change management — experience developing and executing change strategies that drive technology adoption across clinical and administrative teams. • Ability to define, measure, and communicate ROI and KPI improvements tied to implementation outcomes, translating technical milestones into business and clinical value. • Exceptional consultative and communication skills, with a track record of managing multiple complex, concurrent engagements with competing priorities. • Experience with end-to-end system implementations, including discovery, configuration, training, go-live support, and post-launch optimization. • High emotional intelligence and executive presence; comfortable navigating ambiguity, escalating appropriately, and maintaining composure under pressure. • Experience with EHR, practice management and population health platforms strongly preferred.